Danielle Jarest
Brookhaven,PA
Summary
Experienced Positive Area Manager with a strong commitment to achieving excellence in performance and ensuring customer satisfaction. Skilled in overseeing multiple locations, managing budgets, and controlling costs. Proficient in conducting operational reviews and leading district management teams. Consistently optimizing operations to drive success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Manager
LA Fitness
05.2018 - 07.2024
- Directed a team of 20 operations managers, resulting in 15% increase in overall district performance
- Implemented inventory management system, cutting supply costs by 20%
- Managed cleanliness standards and facility maintenance across all district locations, leading to a decrease in member complaints and increase in retention
- Developed and executed training for new Operations Mangers
- Drove revenue growth while maintaining a clean, well-kept club and consistently delivering exceptional customer service
- Proven ability to excel both independently and as part of a collaborative team
- Enhanced customer satisfaction and retention through targeted staff training, regular performance evaluations, and mainlining high cleanliness standards
- Promoted club growth through targeted marketing campaigns and strategic use of social media platforms
Server
Sullivan's Steakhouse
09.2016 - 06.2020
- Utilize detailed knowledge of the menu items to assist customers with food selections
- Ensure an enjoyable and elegant experience for customers with impeccable customer service
- Served food and beverages promptly with focused attention to customer needs
- Consistently exceed sales goals by effectively upselling
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
Fitness Club Manager
Snap Fitness
09.2016 - 05.2018
- Ensure cleanliness of the club and complete any maintenance inquiries
- Establish and implement strategies to increase membership sales
- Organize and provide assessments, scheduling, and tours for potential club members
- Prepare contract forms, collect deposits, sell memberships, and collect accounts receivable delinquents
- Manage desk staff and personal trainers to ensure completion of daily, weekly and monthly tasks
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills
Front Office Billing Analyst
Document Technologies Inc
02.2014 - 06.2016
- Completed customer service inquires and assisted with clients requests
- Executed, payed, and processed 200+ invoices per month for a multitude of vendors
- Gathered weekly, monthly, and quarterly reports to monitor external and internal revenue for the company
- Managed employees time cards, vacation/sick days, and scheduling
- Managed vendor bills, manager's account, check books, petty cash, and confidential material daily
Server
R2L
07.2013 - 04.2014
- Communicated daily specials and answered customer questions regarding menu items
- Consulted with kitchen on special orders and customer requests
- Maintained serving standards and follow all regulations while performing duties
- Performed regular table checks to ensure satisfaction with each food course and beverages
Chiropractic Assistant
Aliante Chiropractic
11.2013 - 01.2014
- Attentively set up patients on their traction's, Cervical and Lumbar stretch tables (Such as Flection Distraction Therapy and Axial Traction), Electrical Muscle Stimulation, and Cryotherapy
- Instructed and collaborated with all the patients individually to reinforce the recovery process and ensure full understanding of their treatment plan
- Oversaw and administered full spine X-Rays
- Answered phones to respond to customer questions, provide information and schedule appointments
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships
Server / Bartender / Manager
Pizzicato
07.2010 - 06.2013
- Facilitated optimal customer service with friendly personable attitude to all guests
- Managed scheduling, liquor, and wine ordering in addition to open and closing duties
- Trained incoming floor staff and mentored / trained new hires to develop them into exceptional team members
- Followed efficient workflows when bartending and serving to ensure all guests were served when at full capacity
Education
Bachelor of Arts - Psychology
University of New Hampshire
Durham, NH05.2007
Associate of Arts - Business Management
University of New Hampshire
Durham, NH05.2005
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Staff Training and Development
- Customer Relationship Management
- Inventory Monitoring
- Facility Management
- Customer Service
- Teamwork and Collaboration
- Fitness Knowledge
- Membership retention
Certification
- First Aid/CPR Certified
Timeline
Area Manager
LA Fitness
05.2018 - 07.2024
Server
Sullivan's Steakhouse
09.2016 - 06.2020
Fitness Club Manager
Snap Fitness
09.2016 - 05.2018
Front Office Billing Analyst
Document Technologies Inc
02.2014 - 06.2016
Chiropractic Assistant
Aliante Chiropractic
11.2013 - 01.2014
Server
R2L
07.2013 - 04.2014
Server / Bartender / Manager
Pizzicato
07.2010 - 06.2013
Bachelor of Arts - Psychology
University of New Hampshire
Associate of Arts - Business Management
University of New Hampshire
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