Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Jasinski

Lisbon,WI

Summary

Adept Project Associate with proven expertise in enhancing customer satisfaction and streamlining project delivery, honed at Direct Supply. Excels in identifying technological advancements and managing complex projects, ensuring adherence to timelines and budgets. Skilled in effective communication and problem-solving, with a keen eye for detail and a commitment to team collaboration.

Overview

7
7
years of professional experience

Work History

Sales Business Analyst

KHS
12.2024 - Current
  • Acts as Subject Matter Expert (SME) to the order entry team, Sales Order Management process, and ensures new machine orders are entered according to global standards.
  • Manage the SAP CRM & quoting system (i.e. ECOS/ICON) to ensure group adherence to date milestones, process requirements, etc. including system reporting functions.
  • Participate in the development of key Business Intelligence and Data Analytics systems, including the development of KPI’s and metrics for the Sales and Service departments. • Preparation/Development of key monthly and ad-hoc reporting, including sales forecasts, order entry, variances, budget planning, etc.
  • Participate in the weekly Sales Meetings to assist in developing sales strategies and identifying gaps in the Sales Process.
  • Assist the Marketing department with various events, including participation in trade shows and corporate events.
  • Serve as the Continuous Improvement lead and the Subject Matter Expert (SME) for all related SAP functions within Sales & Service. Facilitate and assist various groups and individuals to analyze, define and improve current processes in various departments in Sales & Service.
  • Build relationships with KHS GmbH offices with regular visits to headquarters in Germany and reoccurring phone calls to align with global standards and resolve complex issues.
  • Participate in the development and implementation of a Contract Management system for all new machine sales orders and service offerings. Collaborate with various departments including legal, finance, project management, sales and service to align the process across the group.
  • Provide support to the group to ensure SAP Master Data is accurate

Project Coordinator - Install Services

Kohler Co.
05.2024 - 12.2024
  • Identify and implement opportunities to improve customer satisfaction, work order cycle time, first trip resolution, and work order costs.
  • Identify, manage, and oversee technology enhancements and bugs (Salesforce Service Cloud). Collaborate with IT and Agile development teams for execution and efficient resolution.
  • Conduct user acceptance testing (UAT) as needed and regularly perform regression testing.
  • Develop user stories, use cases, and functional specifications to effectively communicate requirements to agile development, IT, and web teams.
  • Identify and implement technological improvements to enhance customer and installer interactions, encompassing support for enhancements linked to the Partner landing page and Partner Community Portal.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Project Associate

Direct Supply
10.2021 - 05.2024
  • Skillfully coordinate all bid activities, ensuring timely and accurate delivery of bids, project kick-off meetings, and effective management of customer expectations.
  • Oversee complex projects, maintaining adherence to scope, timeline, budget, and service requirements while maximizing project profitability.
  • Oversee the project fulfillment process including execution of purchase orders, change orders, management of shipments, coordination of installation, creation of closeout documentation, and post-installation support
  • Manage 80-100 complex projects valued at $50,000 and above.
  • Regularly engage with customers, service providers, and internal departments to ensure successful project completion and communication

Operation Specialist

Direct Supply
05.2019 - 10.2021
  • Develop and maintain high-level relationships with customers and service providers, overseeing service events.
  • Prepare and review service quotes up to $50,000.
  • Efficiently manage 50-70 concurrent projects while providing exceptional customer service.
  • Cultivate relationships with suppliers and provide coaching on technology usage.
  • Resolve customer pain points through effective escalation, negotiation, and process improvements
  • Provided training and mentorship to junior staff members, contributing to overall team success.
  • Supported business continuity planning efforts by developing contingency plans and emergency response protocols.
  • Facilitated change management initiatives, guiding teams through periods of transition while maintaining morale and productivity levels.

Creative Team Coordinator

Derse
08.2018 - 05.2019
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Managed team workload to reach targets for specific tasks.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
  • Effectively aligned and monitored projects for two corporate creative teams.
  • Managed Workfront projects and generated necessary reports.
  • Provided project updates and communicated expectations, schedules, and conflicts to relevant team members. • Conducted weekly 1-on-1 meetings with team members to ensure project accuracy.
  • Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.

Education

BACHELOR OF ARTS (B.A.) - MARKETING

University of Wisconsin Whitewater
05.2018

BACHELOR OF ARTS (B.A.) - MARKETING

Jonkoping International Business School
12.2016

Skills

  • Detail oriented
  • Team player
  • Effective communicator
  • Self-motivated
  • Results-driven
  • Time management
  • Customer Relations
  • Cross-Functional

Timeline

Sales Business Analyst

KHS
12.2024 - Current

Project Coordinator - Install Services

Kohler Co.
05.2024 - 12.2024

Project Associate

Direct Supply
10.2021 - 05.2024

Operation Specialist

Direct Supply
05.2019 - 10.2021

Creative Team Coordinator

Derse
08.2018 - 05.2019

BACHELOR OF ARTS (B.A.) - MARKETING

Jonkoping International Business School

BACHELOR OF ARTS (B.A.) - MARKETING

University of Wisconsin Whitewater

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Danielle Jasinski