Danielle Jaworski
Toledo,OH
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Wild Bill's Tobacco
11.2023 - Current
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Upheld core values for company and trained employees to do the same, resulting in consistent and excellent customer experiences.
- Assisted other stores in district as needed, traveling to 6 different stores total in just 6 months.
- Created own training itinerary to utilize when training store managers to foster consistency and ensure a thorough training experience.
- Assisted several other managers when help was needed with planograms, merchandising, or general product questions.
Director of Operations
Carissa's Green Cleaning Services, LLC
09.2019 - 10.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Drove revenue growth through identification of new market opportunities and expansion of existing products/services offerings.
- Recruited, interviewed, hired, trained, and continually coached staff to achieve top performance and maintain excellence.
- Created unique scheduling system that sent reminders and assisted with punctuality and adherence to job start times.
- Networked at Best of Toledo Award functions to build stronger presence in community, and to promote company name.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sales Manager
Sunglass Hut
09.2016 - 04.2020
- Provided the Sunglass Hut Experience to every customer consistently and effectively.
- Tracked conversion, sales, profits and loss, while maintaining all store sales reports.
- Recruited, trained, coached, and supervised sales associates, directing them in tasks and customer service excellence.
- Consistently met and exceeded weekly and monthly sales goals, while coaching all associates to meet theirs as well.
- Performed damages/returns, inventory control, shipment processing and logging, and operational activities with diligence and great detail.
- Built long-lasting client relationships through excellent customer service and consistent follow up.
- Led successful sales teams by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Education
Certificate - Phlebotomy
Owens Community College
Perrysburg, OH09.2010
High School Diploma -
Bowling Green High School
Bowling Green, OH05.2005
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Stockroom Management
- Highly motivated
- Dependable and reliable
- Sales Growth
- Inventory Control
- Store maintenance
- Coaching and Mentoring
- Accurate money handling
- Visual Merchandising
- Sales Leadership
- Scheduling knowledge
- Sales Analysis
- Shift Scheduling
- Stock management
- Store Opening and Closing
- Goal Setting
- Detail Oriented
- Employee Scheduling
- Staff Management
- Strategic Planning
- Retail Employee Training
- Upselling and Cross Selling
- Vendor Collaboration
- Operations Oversight
- Meticulously detail-oriented
- Supplier Communication
- Promotional planning
- Performance monitoring
- Quality Assurance
- Market Trend Awareness
- Loss Prevention
- Training and mentoring
- Sales expertise
Timeline
Retail Store Manager
Wild Bill's Tobacco
11.2023 - Current
Director of Operations
Carissa's Green Cleaning Services, LLC
09.2019 - 10.2023
Sales Manager
Sunglass Hut
09.2016 - 04.2020
Certificate - Phlebotomy
Owens Community College
High School Diploma -
Bowling Green High School
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