Danielle Jefferson

• Reconciled monthly accounts with statements and invoices to resolve discrepancies, ensuring record accuracy
• Analyzed and interpreted financial and economic data to develop financial plans and strategies.
• Executed efficient handling of payment transactions through the utilization of both cash registers and POS systems for methods such as cash, check, and credit card.
• Processed cash and credit transactions while issuing receipts and appropriate change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Provided exceptional customer service to patrons by actively listening and engaging with them.
• Learned roles of other departments to provide coverage and keep office operational.
• Process and review payments regarding State Income.
• Investigate accounts that are flagged for fraud.
• Processed and reviewed businesses to ensure proper operation in our city.
• Provided support to the Treasurer in preparing annual budget documents.
• Created monthly cash flow projections and monitored cash balances on a daily basis.
• Maintained records of all transactions related to the office of Treasurer.
• Prepared quarterly reports summarizing revenue, expenses, debt service, fund balances.
• Reviewed monthly financial statements for completeness and accuracy prior to distribution.
• Managed accounts receivable activities such as billing customers, tracking payments, resolving disputes.
• Assisted in developing strategies for managing debt obligations while maximizing available resources.
• Ensured timely collection of delinquent accounts by coordinating with attorneys or other agencies as needed.
• Updated billing procedures to improve overall efficiency and reduce accounts receivable.
• Contacted non-compliant accounts to discuss payment options.
• Compiled, prepared, and filed federal and state tax returns in compliance with regulatory standards.

Processed retail orders quickly and efficiently while maintaining customer satisfaction

• Prepared merchandise for the sales floor, including tagging items and organizing special promotions.

• Protected store assets by monitoring customers' behaviors.

• Backed up team members by assisting with resolving customers' complaints.

• Met customer needs by quickly issuing refunds for damaged, non-functional, and unwanted items.

• Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

• Greeted customers and asked open-ended questions to assess needs.

• Prepared merchandise for purchase or rental.

• Recommended merchandise to suit customer budget and preferences.

• Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.

• Kept store shelves, racks, and bins presentable with frequent resets.

• Overcame customer objections using powerful product demonstrations.

• Captured consistent customer sales with friendly, knowledgeable support.

• Verified sales prices and processed cash or credit payments to complete sales

• Minimized store thefts through effective monitoring strategies and close customer observation

• Provided information to customers regarding ice cream flavors, ingredients and nutritional information
• Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings
• Informed shift leaders or management of any obstacles or issues during each shift
• Cleaned and organized all areas, including utensil and napkins station and restroom facilities
• Complied with safety and sanitation guidelines to ensure the health and wellbeing of customers and other staff
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations
• Answered guest questions with the most accurate and updated information available
• Assisted customers, including answering questions and preparing orders
• Interacted with customers while taking orders and promoted a positive image for the business through excellent customer service
• Executed all daily tasks and assisted other team members when needed
• Communicated with customer to provide menu offering details and assist with decision-making
• Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers

• Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses
• Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs
• Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales
• Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use
• Prepared food items such as deli and hot sandwiches to meet customer specifications
• Maintained clean, well-organized and properly sanitized front counter area to greet customers
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
• Monitored and counted food stock and supplies to reorder on time
• Assisted customers, including answering questions and preparing orders
• Interacted with customers while taking orders and promoted a positive image for the business through excellent customer service
• Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs
• Cleaned and maintained all food preparation stations
• Communicated with customer to provide menu offering details and assist with decision-making