Danielle Jeffreys
Rolesville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Work well under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Support Services Specialist II
Savista
Alpharetta, GA
10.2003 - Current
- Provided technical and customer service support to external and internal customers.
- Developed training materials for new employees on system operations and software applications.
- Created reports on system performance, usage, and maintenance activities.
- Monitored user accounts, security settings, and access rights to ensure compliance with data protection regulations.
- Assisted in the development of new processes and procedures for Support Services Specialists.
- Investigated incidents reported by users to determine root cause and resolution path.
- Tracked all inquiries received from customers using a ticketing system for follow-up purposes.
- Responded promptly to requests from customers regarding product information or troubleshooting assistance.
- Provided guidance to end users on how to use various software applications effectively.
- Assisted with the installation and configuration of computer systems as needed.
- Tested new software releases prior to deployment in production environment.
- Identified trends in customer inquiries and developed solutions for recurring problems.
- Collaborated with other departments within the organization as needed.
- Generated detailed reports summarizing Help Desk activities each month.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate records and documented client data in company databases.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
High School Diploma -
Millbrook High School
Raleigh, NC06-1996
Skills
- Follow-Up Skills
- Workload Management
- Remote Support
- Issue Reporting
- Attention to Detail
- Active Listening
- Collaboration and Teamwork
- Relationship Building
- Maintaining Client Records
- Problem-Solving Abilities
- Time Management
- Data Entry Software
- Adaptability
- Self Motivation
- Continuous Improvement
- Data Confidentiality
- Professionalism
- Microsoft Office
- Organizational Skills
- Reliability
- Multitasking
Affiliations
- Volunteer Favorites: Missions Thrift Store, NC Food Bank, Leukemia & Lymphoma Society, Crossroads Fellowship, Raleigh Dream Center, Blind Deaf Association
- Sports mom
- Create/Manage/Organize small groups of women to connect with and encourage one another
Accomplishments
- Business Excellence Lean Six Sigma
- Several Recognitions with Savista
Certification
- American Sign Language III Certified
- Certifications via LinkedIn Courses on Customer Service, Time Management, Team Building
Timeline
Support Services Specialist II
Savista
10.2003 - Current
High School Diploma -
Millbrook High School