Danielle Hutton

Work as a key member of the HROC Systems and Standards team to plan, propose, strategize and execute on new and revised HR policies, processes and procedures that directly support HR Operations Center (HROC).

• Leverage continuous improvement problem solving strategies to aid in the creation and delivery of key performance indicators, waste elimination, efficiency of task completion, business process, and pinpointing (and removing) HROC system bottlenecks.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Responsible for identifying and improving the outcomes of HROC's HR operational processes to improve efficiencies, reduce cost and increase customer satisfaction.
• Implemented and streamlined over 60 HR processes and procedures to improve efficiency and compliance.
• Created and published over 250 Knowledge Center Articles in our employee resource library.

• Assist in development and maintenance of HR Operations Center Knowledge Center: Identifies new Knowledge Center articles to expand HROC offering and works with SMEs across enterprise to create and standardize.
• Created and published over 250 Knowledge Center Articles in our employee resource library.
• Audits Knowledge Center searches, macros, articles, and supporting material to ensure it is following most effective architecture.
• Ensure data and reporting integrity for HR Operations Center by auditing and updating HROC's technical standards, business processes, and systems.
• Followed all company policies and procedures to deliver quality work.
• Assisted in developing workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.

• Monitors incoming queries to HR via G-mail and Zendesk; ensures any escalations to SME for further assistance within one business day.
• Serve as a resource for 3600 Operators and Stand Employees with regard to explaining HR policies, procedures, laws and standards.
• Led strategic HR initiatives for multiple states, overseeing talent acquisition, employee relations, compliance.
• Managed HR operations, including benefits administration, payroll processing and HRIS maintenance.
• Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
• Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.

• Streamlined interview processes by coordinating schedules between candidates and hiring managers while minimizing disruptions to daily operations.
• Implemented innovative sourcing strategies to attract high-quality candidates from diverse backgrounds.
• Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

• Implementation of testing software to reduce turnover and improve quality of hires.
• Community engagement through job fairs and college campus events.
• Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
• Reduced time spent on repetitive tasks through automation of HR processes, allowing more focus on strategic initiatives.
• Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
• Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
• Conducts exit interviews with terminating employees as needed.
• Prepares and processes exit information, notifies appropriate parties of termination and provides appropriate benefit information to employee.
• Follows through on all resumes and applications of bona fide job candidates to ensure proper correspondence is sent out.