Danielle Jenkins
Locust Grove,GA
Summary
Dynamic and results-oriented professional with extensive experience in security and operational roles, primarily within the US Navy. Showcasing exceptional organizational skills and a commitment to safety protocols. Proven track record in enhancing security measures and fostering strong relationships, ensuring a secure and efficient work environment. Diligent and skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
US Navy
06.2023 - 10.2024
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Issued access cards to authorized personnel to monitor access points.
Maintenance Manager
US Navy
04.2022 - 06.2023
- Loaded, stored and securely transferred bunkers, oils and bilge to maintain safety and protect natural environment.
- Stood watch while underway to facilitate communications and maintain onboard safety and security.
- Updated, maintained and prepared photocopies of checklists, familiarization lists, and key logs.
- Rigged pilot ladder and lowered gangway to allow pilot to safely board ship.
- Inspected lifesaving and visual-signaling equipment for defects.
- Performed deck maintenance and upkeep and reported abnormalities.
- Monitored, maintained and updated consumable spares, mechanical stores and tool inventory to achieve economic efficiency and operational robustness.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Chipped, painted and ground deck to maintain structural integrity.
- Worked alongside cargo team to conduct safe loading and unloading operations.
- Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
- Installed, tested and configured new shipboard equipment for use.
- Assisted with maintenance of fuel systems and associated components.
- Completed shipboard or shore patrols based on current needs, orders, or objectives.
- Inspected and tested vessels while under normal and special operating conditions to identify concerns.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
Secretary
Valeria’s Beauty Salon
03.2019 - 11.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Gem City
Dayton, OH06.2021
Skills
- Effective Communicator
- Threat Management
- Emergency Management
- Access control
- Relationship building
- Detail oriented
- Organizational skills
- First aid certified
- Fire safety training
- Document management
- Emergency Response
- Access Control
- Crime prevention methods
- Report Writing
- Incident Reporting
- Sales Support
- Spreadsheet Management
- Inventory Monitoring
- Quality Control
- Team Supervision
- Product or Service support
- Technical Troubleshooting
- Referral Coordination
- Attention to Detail
- Teamwork and Collaboration
- Interpersonal Skills
- Problem-solving abilities
- Help Desk Support
- Creative Issue Resolution
Timeline
Customer Support Specialist
US Navy
06.2023 - 10.2024
Maintenance Manager
US Navy
04.2022 - 06.2023
Secretary
Valeria’s Beauty Salon
03.2019 - 11.2020
High School Diploma -
Gem City
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