Danielle Jenkins
Palm Coast,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Child Protective Investigator
Department of Children and Family Services
Daytona Beach, FL
09.2022 - 05.2025
- Assessed family dynamics to identify areas for improvement and enhance household stability.
- Prepared detailed summaries post-investigation to document findings and recommendations.
- Developed comprehensive case plans focused on prioritizing child welfare outcomes.
- Participated in trainings to remain informed on current Child Protective Services trends.
- Collaborated with law enforcement, mental health providers, schools, and social services to ensure integrated support.
Medical Secretary
Halifax Hospital
Daytona Beach, FL
05.2021 - 06.2022
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Scheduled and confirmed patient appointments and consultations.
Driver Licenses Examiner I
Department of Highway Safety and Motor Vehicles
Daytona Beach, FL
04.2018 - 07.2020
- Verified document authenticity to process license application.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Assembled photographs with printed license information to produce completed documents.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Education
High School Diploma -
Harding High School
Saint Paul, MN06-1984
Skills
- Interview techniques and conflict resolution
- Client engagement and interpersonal skills
- Risk assessment and management
- Effective communication strategies
- Professional telephone etiquette
- Customer service
Accomplishments
- Sergeant (E-5) United States Army
- Personnel Management Course
- Primary Leadership Development Course
References
References available upon request.
Timeline
Child Protective Investigator
Department of Children and Family Services
09.2022 - 05.2025
Medical Secretary
Halifax Hospital
05.2021 - 06.2022
Driver Licenses Examiner I
Department of Highway Safety and Motor Vehicles
04.2018 - 07.2020
High School Diploma -
Harding High School
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