Danielle Jenkins-McPike

• Supervise, plan, develop, monitor and maintain appropriate standards of care throughout all departments in care facilities.
• Successfully completed 6 deficiency free state surveys facilitated by DHSS and DMH
• Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
• Improved office organization by developing filing system and customer database protocols.
• Organized activities to reward employees and motivate performance improvements.
• Prevented financial errors by accurately monitoring payroll, credit card purchases, invoicing, budgeting

and all resident trust transactions for 25 Long term

care facilities.

• Established successful program by creating master schedules and overseeing staff professional development.
• Attended industry leadership meetings to network with professionals and source cost-saving solutions.
• Maintained payroll and benefits for over 100 employees in various locations and diminished financial discrepancies through expert program management.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Led and strategically directed team of human resources professionals.
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• L1MA

• Manual/Auto Refraction, Oct Macula Scan, Oct Optic Nerve Scan, Visual Field Test.
• Kept examination rooms, clinical areas and equipment clean and patient-ready.
• Collected essential medical information and documented data in EHR platform.
• Tested patients' visual fields and ocular motility and completed full patient work-ups.
• Assisted during in-office surgical procedures and collected ultrasound images.
• Sent patient prescriptions to pharmacies and scheduled future appointments.
• Analyzed test results and contributed to diagnostic discussions.
• Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions.
• Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.

• Under the direction of the Nursing staff, will perform a wide variety of duties to provide clerical and administrative support
• Activities include maintenance of patient records, room control, unscheduled registrations, order/charge entry, physician orders and insuring adequate and proper office supplies
• Assists in unit operational support tasks, works cooperatively with others as part of a team and recognizes the importance of group goals
• Responds to patient requests within authorized scope of knowledge and skills.

• Manual/Auto Refraction, Oct Macula Scan, Oct Optic Nerve Scan, Visual Field Test,
• Cribe with Physicians, Manage multiple Phone lines, Check pt in and out, Proficient in All scripts, Fill, review, dispense, and adjust eyeglasses, take and review Retinal Photos,
• Dminister eye drops, Greet and direct patients to appropriate area, take and review patient history, Consolidate monthly bills in optical, create optical schedule, submit insurance claims, collect pt copay.

• Manual/Auto Refraction, Oct Macula Scan, Oct Optic Nerve Scan, Visual Field Test,
• Cribe with Physicians, Manage multiple Phone lines, Check pt in and out, Proficient in All scripts, Fill, review, dispense, and adjust eyeglasses, take and review Retinal Photos,
• Dminister eye drops, Greet and direct patients to appropriate area, take and review patient history, Consolidate monthly bills in optical, create optical schedule, submit insurance claims, collect copayments.

• Handle Inbound calls from Patients inquiring about Home Delivery, Explain the advantages of ordering prescriptions via Home Delivery, Accurately complete and document
• Atient interactions and transactions in company database, Initiate calls and faxes to
• Rescribers to obtain prescriptions on behalf the patient., Obtain doctor office verbal approval for new prescriptions and submit for processing, Effectively manage a case load of records to facilitate timely processing of Home Delivery prescription request.

• Improved workflow efficiency by streamlining office processes and implementing new software solutions.
• Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
• Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
• Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
• Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently than before.