Danielle Jimenez
Virginia Beach,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intake Department Manager/Personal Injury Investigator
Rutter Mills, LLP
01.2021 - 01.2024
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for over 20 employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Nanny/Babysitter
TidewaterTots Care
11.2020 - Current
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.
Administrative Assistant to Executive Director
Marian Manor Nursing Home
09.2019 - 06.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships with over 40 residents alongside their families.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Bilingual Customer Service Representative
Liberty Tax Service
11.2017 - 11.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Facilitated clear communication between 50+ staff members by distributing memos and announcements in a timely manner.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
KIDS CLUB ASSOCIATE
ONELIFE FITNESS
06.2015 - 01.2018
- Assisted in the development of engaging programming, resulting in increased membership and retention rates.
- Collaborated with team members to ensure a safe and nurturing environment for over 20 children at the Kids Club.
- Managed daily administrative tasks, maintaining accurate records of attendance, incident reports, and parent communications.
Education
Bachelor of Arts - Criminal Justice And Psychology
Virginia Wesleyan University
Virginia Beach, VA05.2020
Skills
- Customer Service
- Team Supervision
- Workflow Coordination
- Performance Management
- Staff Hiring and Retention
- Tech-Savvy
Certification
Certified Notary Public, 07/01/23, 10/01/27
References
Available upon request
Timeline
Intake Department Manager/Personal Injury Investigator
Rutter Mills, LLP
01.2021 - 01.2024
Nanny/Babysitter
TidewaterTots Care
11.2020 - Current
Administrative Assistant to Executive Director
Marian Manor Nursing Home
09.2019 - 06.2020
Bilingual Customer Service Representative
Liberty Tax Service
11.2017 - 11.2018
KIDS CLUB ASSOCIATE
ONELIFE FITNESS
06.2015 - 01.2018
Bachelor of Arts - Criminal Justice And Psychology
Virginia Wesleyan University
Certified Notary Public, 07/01/23, 10/01/27
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