Dynamic Director of Nursing with 2 years in healthcare management, specializing in strategic planning, quality improvement and patient-centered care. Proven track record of leading interdisciplinary teams to enhance clinical outcomes and operational efficiency. Expertise in developing and implementing innovative healthcare solutions to improve patient outcomes and reduce costs. Resolute and dedicated to providing the highest level of evidenced-based care while implementing policies and procedures that lead to quality strong operational utilization. Personable and punctual with an excellent work ethic. Ability to rapidly retain and master new concepts while maintaining driven and results-focused goals. Dedicated to continuing education in the form of certifications and receiving a DNP in nurse executive leadership. Enthusiastic about displaying leadership skills in every role and progressing towards making a lasting difference.
Overview
6
6
years of professional experience
1
1
Certification
Work History
San Diego and Santa Rosa Operations Director
Advanced Home Health and Hospice
02.2023 - Current
Responsible for 150 patient census growth and acquisition of new community partners and contracts with major hospital system in San Diego County.
Oversee daily operations of compliance and healthcare regulations.
Successfully piloted and integrated telehealth nursing into patient care. Streamlining workflows, decreasing hospitalization risk, reducing clinician burnout and increasing patient outcomes.
Collaborated with executive leadership to develop and execute strategic plans to align with organizational goals and regulatory requirements.
Worked to decrease hospitalization rate from 21% to 15% utilizing streamlined processes, persistent clinical education opportunities and utilization of evidence-based research.
Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues, or operational expenses.
Evaluate, educate and plan for performance metrics of all staff via utilization of SHP data, Medicare, JCO and contracted HMO standards.
Mentor Clinical Managers to develop skills and techniques to enhance overall performance of clinicians and administrative staff to mirror CMS guidelines.
Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
Managed 5 million dollar operational budget optimizing resources and reducing operational costs and increasing revenue by 350K over forecasted projections in Q1 and Q2 for FY 2024 .
Reviewed financial and operational reports on regular basis to make effective decisions to adjusts non-medical supply costs by decrease while increasing patient census.
Decreased contract therapy costs over 20K with effective recruitment, hiring and retention initiatives.
Negotiated contracts that yielded excess in 100K over forecasted projections in Q1 and Q2 for commercial insurance payors.
Determined and initiated strategic business for quality control purposes, to boost timeliness to initiation of care to 100%
Mentored employees and offered constructive feedback for performance improvement with CMS data yielding 94% Medicare standards of performance for Oasis clinicians.
CMS star rating for Medicare patients increased from 3 star to 4 star organization in 4/5 of data metrics.
Implemented process to increase value-based purchasing metrics to 4 star organizations up from 3.5 stars.
Fostered culture of continuous improvement and professional development increasing and maintaining 96.63% retention rate over previous 18 months.
Maintained excellent customer relationships through consistent delivery on commitments creating coveted contract with level ortho trauma hospital in San Diego.
Created weekend model to eliminate start of care bottleneck on Monday and increasing patient to clinician SOC by 44%.
Managed payroll tracking billable productivity, decreasing travel radius and mileage to decrease payroll overtime and nonproductive time by 12.89 % in Q2.
Developed and presented key projects to CEO and Director of California to increase census, revenue and territory growth plans related to data metrics and site surveys.
Proficient in CHAP and JCO regulatory policies and processes.
Conducted audits of internal documents to validate monthly financial statements and provided financial guidance for resource allocation, budget control and potential barriers.
Reduced overtime by 22% by restructuring policy for clinical manager review of timecards and overtime requests.
Recruited and hired top talent by selecting qualified individuals to maximize profitability.
Boosted customer satisfaction ratings by resolving issues quickly and effectively.
Led, supervised and provided strategic direction for workforce of over 100 employees.
Collaborated within sales team to brainstorm business development strategies and identify hospital clinical manager needs and preferences.
Spear-headed Wound Care Wednesday to decrease DC to community ratings for chronic wounds by 7.5% Medicare metrics.
Float Pool
University of California San Diego
11.2020 - Current
Performed thorough assessments and medication administration to patients with COVID diagnosis and PCU inpatient status
Interpretation of rhythm strips and monitoring of cardiac telemetry patients
Through nurse assessment and critical thinking utilized to provide efficient and safe patient care
Lab collection and blood draws from central venous access lines
Patient-centered care provided at Level 1 Trauma Facility
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Critical thinking and assessment skills utilized to recognize and initiate treatment protocols and evaluation for transfer of care with patient status change
Effective and communication with patient advocacy with physicians and other members of interdisciplinary team
Ability to ascertain, adapt and apply latest information in various settings with minimal assistance or supervision
Ability to work as effective member of care team and support fellow coworkers to ensure effective and efficient patient care and unit constructive collaboration.
Step-down ICU Charge RN
Sentara Northern Virginia Medical Center
08.2018 - 10.2020
Provided high-level patient care based on knowledge and evidence-based research for optimal patient care outcomes
Utilize elevated level of critical thinking skills to provide individualized care for step-down ICU level patients
Efficient and effective patient care in high paced environment
Provided continuous patient education with focus on furthering patient knowledge base of diagnosis, planning and interventions
Advocated for safety concerns and critical care outcomes for individualized care planning
Worked collaboratively as effective part of team to promote high-level patient care outcomes.
Displayed high level nursing skills and aptitude that resulted in promotion to Charge Nurse position
Vital Member of audit and unit coordination team to create environment of high-quality patient care and team member satisfaction
Continuing nursing education through master's program, nursing residency program and preceptor training
Effective management and titration of vasopressors, diuretics, heparin, anti-arrhythmic, antithrombolytics, nitroglycerin, dopamine, and sedatives
Management and analysis of patients in acute respiratory distress on continuous BiPAP
Effectively communicated with doctors, nurses, and other members of interdisciplinary team to provide optimal patient care
Trained on utilization of 12- lead EKG interpretation and operation
Trained on interpretation of heart rhythms and 60 second telemetry strips
Care and management of tracheostomy patients, heart failure patients, and trauma level 1 patients, respiratory, renal failure, sepsis, sepsis shock and stroke patients
Management and care of central and arterial lines
Effective management of ratio of patients on continuous BiPAP w/ 1:4 ratios.
Supervised and managed daily scheduling, tasking, and administration.
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Conducted daily shift briefs to inform staff of changes in patient care assignments.
Collaborated with other healthcare professionals to provide quality patient care.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Investigated and resolved issues affecting hospital operations and patient care.
Travel Crisis Contract
Banner Estrella Medical Center
07.2020 - 09.2020
Worked efficiently and effectively with IMU/ICU level patients with COVID and various diverse diagnosis to include but not limited to diabetes, heart failure, COPD, Carcinomas, CAD, and CKD
Managed ratios of 1:4 with proper attention and detail to care management, documentation, medication administration and application of critical thinking in clinical assessment
Lab collection and draws from central, arterial, and peripheral sites
Advocation and communication on behalf of patient in appropriate situations
Worked effectively as member of care team on each unit to create positive work environment.
Travel Crisis Contract
NYU Winthrop
03.2020 - 05.2020
Effective and critical management of substantial risk ventilated patients
Management and titration of vasopressors, antiarrhythmics, antithrombolytics, nitroglycerin, dopamine, and sedatives
Provided care and management of COVID patients while instituting research protocols and procedures for experimental treatments
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Provided care to ICU, PCU and MedSurg patients at level 1 Trauma teaching facility
Effectively utilized EPIC electronic charting to chart assessments and medication administration.
Education
Master of Science in Nursing Family Nurse Practitioner -
Simmons University
Boston, MA
05.2021
Bachelor of Science in Nursing -
University of South Carolina Beaufort
Beaufort, SC
05.2018
High School Diploma -
Grayson High School
Loganville, GA
05.2006
Skills
Team Leadership and Development
Budget Management and Financial Acumen
Streamlining operations
Organizational Development
Strategic Planning and Execution
Quality Improvement and Patient Safety
Regulatory Compliance and Risk Management
Effective Communication and Interpersonal Skills
Data Analysis and Decision Making
Process Innovation and Implementation
Accomplishments
Collaborated with team in the development of company Telehealth Program.
Documented and resolved payroll and billing expenditures which led to increased profit.
Promoted to Santa Rosa Operations director after 6 months in the company.
Increased hospital referrals in Santa Rosa by 20% in 6 months.
Increased staff by 50% in Santa Rosa and 15% in San Diego to decrease overtime and increase hospital admissions.
Increased San Diego profit by 500K.
Affiliations
Sigma Theta Tau
American Association of Critical Care Nurses
Alpha Kappa Alpha Sorority Inc.
Certification
BLS
ACLS
NIHSS Stroke Certification
Timeline
San Diego and Santa Rosa Operations Director
Advanced Home Health and Hospice
02.2023 - Current
Float Pool
University of California San Diego
11.2020 - Current
Travel Crisis Contract
Banner Estrella Medical Center
07.2020 - 09.2020
Travel Crisis Contract
NYU Winthrop
03.2020 - 05.2020
Step-down ICU Charge RN
Sentara Northern Virginia Medical Center
08.2018 - 10.2020
Master of Science in Nursing Family Nurse Practitioner -
Simmons University
Bachelor of Science in Nursing -
University of South Carolina Beaufort
High School Diploma -
Grayson High School
BLS
ACLS
NIHSS Stroke Certification
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