Danielle Johnson
852 East Center St Germantown
Summary
Results-oriented professional with a background in customer service, financial coaching, and operations seeking to leverage my strong communications skills and sales aptitude as a Sales Representative.
Excelled in fostering client relationships and leveraging CRM software expertise. Achieved significant process efficiencies, demonstrating exceptional communication skills and a keen ability to understand and meet client needs.
Overview
8
8
years of professional experience
Work History
Collections Specialist
Wright-Patt Credit Union
05.2024 - Current
- Managed delinquent accounts, negotiating payment arrangements and resolving disputes effectively.
- Collaborated with team members to improve collection processes and reduce outstanding debts.
- Utilized strong communication skills to maintain positive relationships with clients during challenging situations.
Financial Coach
Wright-Patt Credit Union
06.2022 - 05.2024
- Maintained up-to-date knowledge of industry trends, regulations, and products to provide well-informed recommendations.
- Guided clients in financial planning and budgeting, enhancing their financial literacy and management skills.
- Developed and maintained strong relationships with clients, fostering trust and loyalty.
- Conducted workshops on financial products and services, promoting credit union offerings.
- Coordinated referrals to appropriate staff and assisted members with navigating tools or accessing desired products.
Business Operations Specialist
People's Bank
06.2021 - 06.2022
- Assisted in daily banking operations, ensuring compliance with policies and regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to team efforts and achieving operational efficiency and enhancing customer satisfaction.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
- Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
Service Excellence Trainer
Chuy's
02.2017 - 06.2021
- Trained new staff on service protocols, product knowledge, and customer engagement techniques.
- Developed strong relationships with regular customers driving repeat business and referrals.
- Encouraged collaboration among team members, resulting in more effective problem-solving efforts.
Education
Associate Degree in Communications -
Sinclair Community College
Dayton, OH12-2020
Skills
- Ability to convey information clearly and persuasively
- Understanding client needs and responding efficiently
- Ability to reach agreements that satisfy both the client and the company
- Able to establish and maintain strong relationships with clients and colleagues
- Proficiency in CRM software (Salesforce)
Timeline
Collections Specialist
Wright-Patt Credit Union
05.2024 - Current
Financial Coach
Wright-Patt Credit Union
06.2022 - 05.2024
Business Operations Specialist
People's Bank
06.2021 - 06.2022
Service Excellence Trainer
Chuy's
02.2017 - 06.2021
Associate Degree in Communications -
Sinclair Community College
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