Danielle Jones
Implementation Manager
Summary
I am a result-driven leader that has shown exemplary performance in every position that I have held. I am dedicated to ensuring the success of my company and organization and committed to achieving excellence in my business endeavors. My objective is to continue my career with an organization that will utilize my skills and expertise to benefit mutual growth and success. I am an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Implementation Manager Enterprise
Paylocity
10.2021 - Current
- Ensure accurate forecasting and reporting
- Risk mitigation with accounts, assist ICs and PMs with critical conversations on pushes and no starts
- Lead a group of Implementation Consultants- responsible for staffing, coaching, and employee development
- Assist with employee engagement and retention
- Responsible for evaluating process and working with others to improve as necessary
- Support escalations and assist team team as needed
- Review KPI's and ensure the team is adhering to the measurements of success
- Collaborate with other leaders across the organization to strategize on process improvements
- Partner closely with peers to ensure we have a unified approach to updates and strategize to ensure the best client and employee experience
- Lead process improvement initiatives to improve efficiencies and client experience
- Assist Implementation consultants on the execution of the Implementation process and methodology
- Develop processes and initiatives that improve, and sustain client satisfaction and retention
- Develop and maintain an effective and positive work environment that fosters open communication, learning, coaching.
Implementation Project Manager
Paylocity
03.2020 - 10.2021
- Coordinate project work and communication between Paylocity and enterprise-level client functionaries
- Maintained Customer Focus throughout all projects, ensured timely delivery of all modules
- Develop project timelines and milestones with clients and make every effort to keep projects on schedule and satisfy the stakeholder's needs
- Serve as the escalation path to clients and internal parties alike
- Execute implementation process and methodology collaborates internally with project team members to ensure a timely and progressive implementation with all projects
- Coordinate internally with multiple departments to ensure collaboration and making sure the best experience for clients and internal parties
- Work closely with sales team to ensure they have a complete understanding of the overall projects and client's needs
- Lead many initiatives in this space to ensure that we were ever evolving the process for a better experience for clients as well as internal parties
- Help backup managers when they were out of the office, and also helped in filling in for different leadership roles for a couple of months in spaces within Implementation that needed some assistance.
Implementation Consultant III
Paylocity
10.2017 - 03.2020
- Deliver and train clients on Paylocity, imparting knowledge of best practices for protecting data and minimizing errors
- Coached, mentored, and developed multiple IC's on the implementation process by teaching best practices and protocols to reduce discrepancies
- Manage multiple large revenue clients at various implementation phases participates in undertaking additional projects, stretch assignments, and supports field pilots and product rollouts
- Participated in a Green Belt and multiple project improvement initiatives
- Maintained Customer Focus throughout all projects, ensured timely delivery of all modules
- Coordinate project work and communication between Paylocity and enterprise-level client functionaries
- Develop project timelines and milestones with clients and make every effort to keep projects on schedule and satisfy the stakeholder's needs
- Serve as the escalation path to clients and internal parties alike
- Execute implementation process and methodology collaborates internally with project team members to ensure a timely and progressive implementation with all projects
- Coordinate internally with multiple departments to ensure collaboration and making sure the best experience for clients and internal parties
- Work closely with sales team to ensure they have a complete understanding of the overall projects and client's needs
- Lead many initiatives in this space to ensure that we were ever-evolving the process for a better experience for clients as well as internal parties
- Assisted in training and mentoring new Project Managers coming into Paylocity to ensure they had the right foundations set at the beginning of their role
- Help backup managers when they were out of the office, and also helped in filling in for different leadership roles for a couple of months in spaces within Implementation that needed some assistance.
Implementation Consultant II
Paylocity
03.2015 - 10.2017
- Managed multiple projects at various implementation phases
- Execute implementation process and methodology collaborates internally with project team members to ensure timely and progressive implementations
- Coached, mentored, and developed implementation consultants by teaching best practices and protocols to reduce discrepancies
- Participates in project planning and project coordination ensured products were set up properly and meeting client's needs.
Project Lead
ADP
06.2014 - 02.2015
- Executed implementation process and methodology
- Managed multiple projects at various implementation phases
- Customized and installed ADP Workforce Management Solutions
- Validation, learning, and testing of customized solutions
- Provides Leadership and guidance to other team members
- Maintained dates and backlog items to ensure forecast accuracy
- Software as a service delivered applications to service users within a specific timeline, and deliver stellar service to the client.
Implementation Specialist II
ADP
02.2011 - 06.2014
- Ensured timely internal/external communication to Sales, Implementation Management and Implementation team members and external communication to clients, communicates project progress or project plan modification to Project Manager, or in some cases act as project manager
- Assisted with additional control processes and help work with clients in this business unit to work with specialists to develop a process of help coach setup
- Performed other duties as dispersed: Levels III, coach, train, and providing technical support to less experienced team members
- Interacted with other ADP departments for sales opportunities or problem resolution
- Consistently achieves implementation process and methodology.
Customer Service / Head Teller
American Enterprise Bank of Florida
05.2008 - 04.2010
- Customer Service
- Met the needs of the customers
- Handled incoming phone calls, answered emails, opened/closed accounts, performed transactions (deposits, cashier checks, and cashed checks), answered questions (related to online banking, debit card transactions, and basic account information), and escorted customers into to vault to their lockboxes
- Management of Employees
- In charge of making schedules for 3 to 5 employees that I was responsible for
- Answering questions regarding the responsibilities of the employee's job
- Overseeing employees ensure that company policies and procedures were followed
- Training of New Employee
- Responsible for informing new employees of their roles and responsibilities
- Tasked with making sure new employees were aware of company policies and procedures
- Time Management
- Performed multiple tasks in a time-sensitive environment.
Business Development Associate
Hendrix BMW
07.2007 - 04.2008
- Customer Service
- Met the needs of the customers
- Handled incoming phone calls, answered emails, answered questions (related to product information), and set up appointments for servicing vehicles
- Meeting Goals
- Met monthly sales goals, finding sales opportunities, and setting appointments for the sales staff
- Marketing
- Marketed new products and service plans
- Developed new ideas for advertising new products and service plans
- Time Management
- Performed multiple tasks in a time-sensitive environment.
Education
Master of Business Administration - Business
Liberty University
Lynchburg, VAB.S - Business Administration
University of Phoenix Online Classes
Business Administration Degree - Business
North Greenville University
North Greenville, SCundefined
Travelers Rest High School
Travelers Rest, SCSkills
Leadership
Timeline
Implementation Manager Enterprise
Paylocity
10.2021 - Current
Implementation Project Manager
Paylocity
03.2020 - 10.2021
Implementation Consultant III
Paylocity
10.2017 - 03.2020
Implementation Consultant II
Paylocity
03.2015 - 10.2017
Project Lead
ADP
06.2014 - 02.2015
Implementation Specialist II
ADP
02.2011 - 06.2014
Customer Service / Head Teller
American Enterprise Bank of Florida
05.2008 - 04.2010
Business Development Associate
Hendrix BMW
07.2007 - 04.2008
Master of Business Administration - Business
Liberty University
B.S - Business Administration
University of Phoenix Online Classes
Business Administration Degree - Business
North Greenville University
undefined
Travelers Rest High School