Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Jones

Montgomery,AL

Summary

Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.

Overview

15
15
years of professional experience

Work History

Patient Care Technician, Emergency Department

Baptist Medical Center East
Montgomery, AL
01.2020 - Current
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Collected specimens from patients for laboratory testing purposes.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Assisted physicians with medical procedures such as wound dressing changes and suture removal.
  • Responded quickly to emergency situations in order to provide life-saving interventions.

Dispatcher

Haynes Ambulance
Montgomery, AL
06.2014 - 01.2020
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Participated in team meetings discussing changes in procedures or processes.
  • Identified locations and needs of callers to accurately send assistance.
  • Received and dispatched calls for emergency services.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Coordinated resources between responding agencies during multi-agency incidents.

Customer Service Representative

DIRECTV
Montgomery, AL
07.2010 - 06.2014
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Respiratory Therapist -

H. Councill Trenholm State Community College
Montgomery, AL
05.2019

Skills

  • First Aid and CPR
  • Operational Reporting
  • Patient Care Documentation
  • Reporting and Documentation
  • Medical Terminology
  • Medication Administration
  • Patient and Caregiver Education
  • Data Collection
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Multi-Task Management
  • Credit Card Payment Processing

Timeline

Patient Care Technician, Emergency Department

Baptist Medical Center East
01.2020 - Current

Dispatcher

Haynes Ambulance
06.2014 - 01.2020

Customer Service Representative

DIRECTV
07.2010 - 06.2014

Respiratory Therapist -

H. Councill Trenholm State Community College

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Danielle Jones