Danielle Jones

• Analyze loans using servicing systems and documentation for compliance as defined by client policies/procedures and/or federal regulations like the DOJ standards.
• Review servicing practices for loans in Bankruptcy to ensure compliance with federal, state and local regulations as well as servicing standards set by the Department of Justice (DOJ).
• Review court filings for compliance with federal, state and local regulations as well as servicing standards set by the Department of Justice (DOJ).
• Work closely with the Quality Control team and immediately apply feedback received to ensure the department goals are achieved and that client expectations are satisfied.
• Identify compliance issues, document and present findings via Appian to communicate to the Client.
• Understand the default process, as well as conducting quality control audits of affidavits and documents.
• Review foreclosure documents, including affidavits of indebtedness for accuracy of information.

• Review checklist and compile/organize files to respond to regulatory compliance audits (CFPB).
• Complete assigned file reviews timely per assignment and in line with SLA.
• Utilize Meta, Synergy, BITB and Loansphere systems to obtain required documents.
• Served as a Subject Matter Expert (SME)

POD Leader

• Responsible for guiding, monitoring and leading a group of 5 auditors.
• Developed and delivered team training sessions to ensure members were up to date on the latest processes and procedures.
• Analyzed current processes and identified areas for improvement.
• Assist with team development, including training new auditors and team members.

• Successfully closed an average of 280 loans per month.
• Managed the loan closing process from start to finish with meticulous attention to detail.
• Prepared closing disclosures in accordance with regulations to finalize loan transactions.
• Verify payoff good through dates are sufficient, property taxes, vesting on the lenders closing documents match the title commitment and complete checklists.
• Evaluated funding conditions to ensure compliance with lending requirements.
• Prepared and organized loan documents for signatures and recording purposes.
• Scheduled and organized signing appointments with clients and notaries.
• Facilitated wire transfers for seamless and secure financial transactions.
• Familiar with Hybrid closings, Manufactured loans, TPO loans (Third Party Originations) and various Bond programs.

• Supports Manager as subject matter expert (SME) for all activities associated with servicing for all investors.
• Assists in reviewing the pipeline reports to loans are being completed in accordance with investor guidelines
• Provide recommendations for procedural changes and improvements as they pertain to the team.
• Assists manager in providing support and training for team.
• Assists with letter campaigns and other special projects, as required.

• Receives inbound calls and makes outbound calls to customers, attorneys, realtors, and other authorized parties on the account and educates them on options available to resolve delinquency.
• Discuss general requirements for loan modifications, short sales, deed in lieu, cash for keys and consents to judgment.
• Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing.
• Offer short term resolution options such as repayment and forbearance plans.
• Assist borrowers, real estate agents, attorneys and title companies with payoff requests.

• Assisted customers experiencing financial hardship with navigating loan documentation processes.
• Negotiated loan workouts with clients to create feasible repayment plans.
• Analyze, calculate and review the client’s income to determine eligibility, including but not limited to Federal Tax Forms, the 4506-T Forms, Pay Stubs, Profit and Loss Statements and W2 Forms.
• Discuss retention and liquidation options

• Assist foreclosure and bankruptcy attorneys with document requests via Desktop.
• Worked as a liaison between Chase, WAMU and American Home Mortgage to ensure the requested documents are provided in a timely manner.
• Responsible for placing holds on accounts as necessary, as well as detailed notate accounts with any updates.
• Thoroughly review all documents through various imaging systems such as I-Vault, Fastrieve and AHMSI.
• Interact with Bankruptcy and Foreclosure attorney's via email.