Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danielle Jones

New Cumberland,PA

Summary

Motivated professional with a strong work ethic and adaptability. Demonstrates exceptional interpersonal skills and a proven ability to work independently. Rapidly acquires new abilities in analytical skills for continuous professional growth.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Winding Hill Veterinary Clinic
Mechanicsburg, PA
06.2025 - Current
  • Assisted clients with appointment scheduling and managed front desk operations.
  • Handled client inquiries through phone calls, emails, and in-person communication.
  • Maintained accurate patient records using our clinic management software.
  • Emailed and faxed patient information to other clinics, keeping accurate notes to ensure patient information is received correctly.
  • Addressed client concerns with empathy and professionalism during visits.
  • Coordinated follow-up appointments to ensure continued patient care compliance.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conducted regular follow-up calls with customers after resolving their issues.

Vet Technician Assistant

Winding Hill Veterinary Clinic
Mechanicsburg, PA
10.2022 - 05.2025
  • Assisted veterinarians during examinations and treatments for various animals.
  • Provided emotional support to pet owners facing difficult decisions regarding their pet's health care needs.
  • Maintained cleanliness and organization of treatment areas and kennels.
  • Provided compassionate care to animals during recovery and post-operative monitoring.
  • Collaborated with team members to improve clinic workflows and patient care processes.

Assistant Manager

Starbucks
Dillsburg, PA
01.2021 - 11.2022
  • Assisted in managing inventory levels and ordering supplies effectively.
  • Monitored customer feedback to identify areas for service improvement.
  • Collaborated with management on strategic initiatives to enhance operational efficiency.
  • Maintained up-to-date knowledge of company products and services.

Education

High School Diploma -

Northern York High School
Dillsburg, PA
06-2022

Skills

  • Appointment scheduling
  • Patient record management
  • Data entry
  • Client follow-up
  • Document control
  • Customer communication
  • Issue resolution
  • Team collaboration

References

  • Sean Carson - Scarson@qita.com -(717)881-8726
  • Jenna Attinger -{717)678-4790

Timeline

Customer Service Representative

Winding Hill Veterinary Clinic
06.2025 - Current

Vet Technician Assistant

Winding Hill Veterinary Clinic
10.2022 - 05.2025

Assistant Manager

Starbucks
01.2021 - 11.2022

High School Diploma -

Northern York High School

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