Danielle Jordan
Old Orchard Beach,ME
Summary
A results-driven, detail-oriented professional with the ability to prioritize, organize and manage in fast-paced environments. Seeking to leverage leadership excellence to raise efficiencies and productivity.
Overview
5
5
years of professional experience
Work History
CONFIGURED SOLUTIONS SPECIALIST
Philips
Cambridge, MA
06.2022 - Current
- Provide pre-sales technical support to Account Managers to ensure installable and accurate solutions that meet customer's needs
- Manage multiple large projects at a time and work as a consultant, providing technical support and product expertise to Account Managers
- Coordinate meetings and touch points with Account Managers to increase quoting process efficiency and maintain project scope accuracy
- Continuously improving the new hire onboarding process by creating 'how to' videos, guides, and practice quotes
- Assisted manager in presenting at PM101.
- Participate in daily management by assisting in queue delegation and discussing workload and bandwidth with the team, improving quoting efficiency and turn around time.
PRACTICE ADMINISTRATOR
Pediatric Care Associates
Springfield, MA
08.2021 - 06.2022
- Supervised the operational, human resource, administrative, and business functions of the office
- Developed and implemented the practice's mission and strategic vision
- Handled provider credentialing and licensure
- Led weekly meetings with managing partners and staff
- Worked with the PPOC in the training and organization of NCQA accreditation
- Directed, supervised, and evaluated work activities of administrative staff
- Coordinated proper staffing coverage and established work schedules for staff and physicians
- Hired and trained new staff and clinicians
- Resolved complaints/conflicts with patients and staff.
PEDIATRIC OFFICE MANAGER
Longwood Pediatrics
Boston, MA
09.2020 - 02.2021
- Successfully managed a team of six associates, in addition to managing the physician and nurse practitioners schedules
- Collaborated with senior management and providers to ensure efficient, cost effective and lean operations
- Provided marketing and social media support to boost public awareness and created informational collateral for offices
- Prepared and wrote workplace procedures for COVID-19
- Ran reports to measure quantitative and qualitative data to assist in tracking important health measures and goals
- Successfully resolved and diffused any client complaints or problems.
MEDICAL HOME COORDINATOR
Longwood Pediatrics
Boston, MA
01.2020 - 09.2020
- Advocated for patients and bridged the gap between specialists, schools, and community connections
- Monitored health quality measurements and goals
- Led bi-weekly meetings with the Medical Home Team
- Helped families connect with social services within the community
- Prepared detailed reports to present at bi-weekly meetings
- Wrote and distributed meeting minutes to team
- Organized and launched the first ever office drive-thru flu clinic.
TEACHER'S ASSISTANT
School for Young Children
West Hartford, CT
01.2019 - 12.2019
- Assisted in preparing educational activities for children
- Supervised and interacted with children to allow for safe play
- Prepared snacks and stations for children
- Assisted teacher with any other tasks and duties related to children.
RESEARCH ASSISTANT
University of Saint Joseph
West Hartford, CT
01.2019 - 05.2019
- Assisted graduate student in research and thesis
- Set-up, organized, and completed all trials for research
- Analyzed results and recorded all data, presented results in a clear and concise manner to audience at symposium day.
Education
Bachelor of Public Health -
UNIVERSITY OF SAINT JOSEPH
West Hartford, CT12.2019
Skills
- SalesForce
- Sofon
- Proficient in Microsoft Programs and Adobe Programs
- EPIC Systems
- Outlook
- Canva
- Administrative Support
- Program Coordination
- The ability to work on multiple projects
- Excellent problem solver
- Exhibits exceptional interpersonal, communication and listening skills
- Service Desk Team Management
- Customer service expert
- Technical Documentation
- Staff education and training
Timeline
CONFIGURED SOLUTIONS SPECIALIST
Philips
06.2022 - Current
PRACTICE ADMINISTRATOR
Pediatric Care Associates
08.2021 - 06.2022
PEDIATRIC OFFICE MANAGER
Longwood Pediatrics
09.2020 - 02.2021
MEDICAL HOME COORDINATOR
Longwood Pediatrics
01.2020 - 09.2020
TEACHER'S ASSISTANT
School for Young Children
01.2019 - 12.2019
RESEARCH ASSISTANT
University of Saint Joseph
01.2019 - 05.2019
Bachelor of Public Health -
UNIVERSITY OF SAINT JOSEPH