Danielle Jordan
Old Orchard Beach,ME
Summary
A results-driven, detail-oriented professional with the ability to prioritize, organize and manage in fast-paced environments. Seeking to leverage leadership excellence to raise efficiencies and productivity.
Overview
5
5
years of professional experience
Work History
CONFIGURED SOLUTIONS SPECIALIST
Philips
06.2022 - Current
- Provide pre-sales technical support to Account Managers to ensure installable and accurate solutions that meet customer's needs
- Manage multiple large projects at a time and work as a consultant, providing technical support and product expertise to Account Managers
- Coordinate meetings and touch points with Account Managers to increase quoting process efficiency and maintain project scope accuracy
- Continuously improving the new hire onboarding process by creating 'how to' videos, guides, and practice quotes
- Assisted manager in presenting at PM101.
- Participate in daily management by assisting in queue delegation and discussing workload and bandwidth with the team, improving quoting efficiency and turn around time.
PRACTICE ADMINISTRATOR
Pediatric Care Associates
08.2021 - 06.2022
- Supervised the operational, human resource, administrative, and business functions of the office
- Developed and implemented the practice's mission and strategic vision
- Handled provider credentialing and licensure
- Led weekly meetings with managing partners and staff
- Worked with the PPOC in the training and organization of NCQA accreditation
- Directed, supervised, and evaluated work activities of administrative staff
- Coordinated proper staffing coverage and established work schedules for staff and physicians
- Hired and trained new staff and clinicians
- Resolved complaints/conflicts with patients and staff.
PEDIATRIC OFFICE MANAGER
Longwood Pediatrics
09.2020 - 02.2021
- Successfully managed a team of six associates, in addition to managing the physician and nurse practitioners schedules
- Collaborated with senior management and providers to ensure efficient, cost effective and lean operations
- Provided marketing and social media support to boost public awareness and created informational collateral for offices
- Prepared and wrote workplace procedures for COVID-19
- Ran reports to measure quantitative and qualitative data to assist in tracking important health measures and goals
- Successfully resolved and diffused any client complaints or problems.
MEDICAL HOME COORDINATOR
Longwood Pediatrics
01.2020 - 09.2020
- Advocated for patients and bridged the gap between specialists, schools, and community connections
- Monitored health quality measurements and goals
- Led bi-weekly meetings with the Medical Home Team
- Helped families connect with social services within the community
- Prepared detailed reports to present at bi-weekly meetings
- Wrote and distributed meeting minutes to team
- Organized and launched the first ever office drive-thru flu clinic.
TEACHER'S ASSISTANT
School for Young Children
01.2019 - 12.2019
- Assisted in preparing educational activities for children
- Supervised and interacted with children to allow for safe play
- Prepared snacks and stations for children
- Assisted teacher with any other tasks and duties related to children.
RESEARCH ASSISTANT
University of Saint Joseph
01.2019 - 05.2019
- Assisted graduate student in research and thesis
- Set-up, organized, and completed all trials for research
- Analyzed results and recorded all data, presented results in a clear and concise manner to audience at symposium day.
Education
Bachelor of Public Health -
UNIVERSITY OF SAINT JOSEPH
West Hartford, CT12.2019
Skills
- SalesForce
- Sofon
- Proficient in Microsoft Programs and Adobe Programs
- EPIC Systems
- Outlook
- Canva
- Administrative Support
- Program Coordination
- The ability to work on multiple projects
- Excellent problem solver
- Exhibits exceptional interpersonal, communication and listening skills
- Service Desk Team Management
- Customer service expert
- Technical Documentation
- Staff education and training
Timeline
CONFIGURED SOLUTIONS SPECIALIST
Philips
06.2022 - Current
PRACTICE ADMINISTRATOR
Pediatric Care Associates
08.2021 - 06.2022
PEDIATRIC OFFICE MANAGER
Longwood Pediatrics
09.2020 - 02.2021
MEDICAL HOME COORDINATOR
Longwood Pediatrics
01.2020 - 09.2020
TEACHER'S ASSISTANT
School for Young Children
01.2019 - 12.2019
RESEARCH ASSISTANT
University of Saint Joseph
01.2019 - 05.2019
Bachelor of Public Health -
UNIVERSITY OF SAINT JOSEPH