Danielle Joryman
Chicago,IL
Summary
Proven track record in enhancing customer engagement and satisfaction, demonstrated during tenure at Chicago Public Schools. Excelled in problem-solving and maintaining high cleanliness standards, contributing to a positive and efficient working environment. Skilled in customer service and teamwork, consistently achieving goals in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Lunchroom Porter
Chicago Public Schools
Chicago, IL
06.2022 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Packaged and stored food products following proper handling and preservation methods.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Prepared and delivered lectures to students on child care, nutrition and food science.
- Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
Waitress /host
Uncle Joes Carribean Jerk
Chicago, IL
01.2018 - 12.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Concessions Stand Worker/ Cashier
Soldier Field Stadium
Chicago, IL
06.2014 - 08.2017
- Maintained clean, organized workspace according to operational standards.
- Responded to customer complaints to help resolve issues.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Consistently provided friendly service to promote better customer engagement.
- Communicated stand offerings and answered guest questions regarding orders.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Prepped food items for later use to save staff time during busy hours.
Concession Stand Worker
White Sox Stadium
Chicago, IL
06.2014 - 08.2017
- Consistently provided friendly service to promote better customer engagement.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Communicated stand offerings and answered guest questions regarding orders.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Maintained clean, organized workspace according to operational standards.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Prepared food orders within minutes
- Prepped food items for later use to save staff time during busy hours.
- Used cash register to tender change and process cash and credit card payments.
Education
High School Diploma - Radio And Television Broadcasting
Dunbar Vocational Career Academy
3000 S King Drive 06.2012
Skills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Clean Driving Record
- Safety awareness
- Punctual and Dependable
- Cleanliness and hygiene
- Ensuring customer satisfaction
- Reliability and punctuality
- Critical Thinking
- Proficient Customer Service
- Exceptional customer service
- Strong customer service
- Fast food customer service
- Collaborative Teamwork
- Exceptional communication
- Upbeat
- Energetic
- Positive
Timeline
Lunchroom Porter
Chicago Public Schools
06.2022 - Current
Waitress /host
Uncle Joes Carribean Jerk
01.2018 - 12.2021
Concessions Stand Worker/ Cashier
Soldier Field Stadium
06.2014 - 08.2017
Concession Stand Worker
White Sox Stadium
06.2014 - 08.2017
High School Diploma - Radio And Television Broadcasting
Dunbar Vocational Career Academy