Danielle Josephine Santos
Creedmoor,NC
Summary
Dynamic event coordinator recognized for exceptional performance at Asali Events, excelling in event management and customer service. Adept at optimizing space and leading teams, I effectively resolved service issues and enhanced guest experiences. My strong problem-solving skills and attention to detail drive successful event execution and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coordinator & Acting Assistant Manager
Asali Events
Cary, North Carolina
01.2023 - Current
- Spearhead the planning and execution of over 20 weddings and events, ranging up to six figures. Managed and created design layouts and timelines.
- Supervise administrative duties, including client file organization, meeting logistics, and inventory management.
- Support team development and sales growth through product innovation and strategic planning, boosting productivity and problem-solving.
- Monitor contract fulfillment and payment schedules, ensuring client satisfaction and operational compliance.
Shift Supervisor
Starbucks
Durham, NC
03.2021 - 12.2022
- Created a welcoming and professional environment that promoted open communication and collaboration, fostering a culture of accountability and growth.
- Trained and coached over 30 staff, elevating team performance and customer satisfaction.
- Delivered exceptional service to a diverse clientele, strengthening brand loyalty.
- Directed day-to-day store operations and team goals, supporting the store manager to uphold brand standards.
- Recognized as one of the highest-performing supervisors in driving results in achieving district goals.
Event & Service Lead
Fearrington Village
03.2015 - 03.2021
- Maintained long-term relationships with repeat customers, and regular patrons.
- Handled high-volume transactions and upheld service standards under pressure.
- Promoted menu items and enhanced upselling strategies.
- Executed logistics for special events, anticipating and resolving challenges.
Education
B.S. - Integrated Professional Studies
UNC Greensboro
01.2020
Skills
- Event coordination and management
- Customer service
- Operations management
- Training and development
- Inventory control
- Space optimization
- Problem solving
- Effective communication
- Team leadership
- Attention to detail
- Adaptability
- Problem solving
Certification
Certified Food Safety Manager
Community Service
- Habitat for Humanity, PTA Thrift Store
- High Point Church of Christ, Youth Group President
References
References available upon request.
Timeline
Coordinator & Acting Assistant Manager
Asali Events
01.2023 - Current
Shift Supervisor
Starbucks
03.2021 - 12.2022
Event & Service Lead
Fearrington Village
03.2015 - 03.2021
B.S. - Integrated Professional Studies
UNC Greensboro
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