Summary
Overview
Work History
Education
Skills
Timeline
Barista

Danielle Kaminsky

Barista
Needham,MA

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Accomplished Barista adept at producing quality drinks while managing high-volume store with composure and efficiency. Extensive coffee and tea knowledge. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency. Experienced service professional with experience in regional coffee chains. Expertise includes specialized drink recipes and smoothie-making. Consistently contributes to team dedicated to quality coffee and customer satisfaction. Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Diligent cashier with detail-orientation and efficiency in processing large volumes of money on daily basis. Calm multitasker manages numerous orders simultaneously and without error. Experienced Starbucks-trained Barista with wide range of coffee and tea knowledge. Successful serving customers in popular independent coffee shop. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency. Friendly Barista enjoys creating memorable beverages for customers in busy establishments. Well-educated in all types of brews and known for engaging people from diverse cultures and backgrounds. Enthusiastic demeanor coupled with enduring composure during busy peak periods. Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service. Personable and reliable Barista Lead successful at creating repeat customers with friendly service and excellent coffee preparation. Enthusiastic about promoting sustainably grown and fair-trade coffee. Versatile Server possessing outstanding bartending and waitstaff experience. Superb coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Bilingual multi-tasker dedicated to customer service and engagement. Works great under pressure. Barista knowledgeable of coffee shop operations including impeccable customer service, staff management, supply ordering and creating warm, welcoming environments. Excellent memory for complex drink requests. Successful upselling snacks, merchandise and seasonal specials. Motivated restaurant professional with excellent money handling and food preparation skills. Proficient in preparing drinks, stocking supplies and cleaning surfaces. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service. Friendly and outgoing Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Barista

Starbuck Coffee
Needham Heights, MA
07.2013 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees in groups and in one-on-one scenarios.
  • Created original artwork for specials board display daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Cultivated to recall customers' names and address each by name.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Educated coworkers and customers about new products.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Set and achieved goals for professional development and advancement.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.
  • Prioritized drink requests while managing interruptions.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Complied with standards for merchandising, stocking and storing product.

Customer Service Associate

Panera Bread
Needham Heights, MA
09.2010 - 07.2012
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Executes excellent sales floor merchandising and selling.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Informed customers about special promotions and provided detailed information for various products.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Demonstrated items to customers and created customer awareness, interest and sales.

Bagger

Roche Brothers Supermarkets
Needham, MA
10.2007 - 08.2009
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Communicated with cashiers and customers to learn about bagging needs.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Smoothed check out process by replenishing bag supply and retrieving carts.

Education

Associate of Arts - Culinary Arts

Cape Cod Community College
West Barnstable, MA
09.2007 - 07.2009

High School Diploma -

Riverview School
East Sandwich, MA
09.2002 - 06.2006

Skills

    Food preparation and safety

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Timeline

Barista

Starbuck Coffee
07.2013 - Current

Customer Service Associate

Panera Bread
09.2010 - 07.2012

Bagger

Roche Brothers Supermarkets
10.2007 - 08.2009

Associate of Arts - Culinary Arts

Cape Cod Community College
09.2007 - 07.2009

High School Diploma -

Riverview School
09.2002 - 06.2006
Danielle KaminskyBarista