Danielle Keenan
Santa Cruz,CA
Summary
Professional with strong background in permit management and regulatory compliance. Skilled in navigating complex permitting processes, ensuring timely approvals, and maintaining adherence to local, state, and federal regulations. Known for effective team collaboration and adaptability, consistently delivering results under changing conditions. Reliable and focused on clear communication, problem-solving, and stakeholder engagement. Offering solid foundation in regulatory processes and exceptional interpersonal skills, ready to learn and grow in this role. Brings understanding of compliance requirements and documentation procedures. Ready to use and develop organizational and analytical skills in [Desired Position] role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Permit Specialist
Hogan Land Services, Inc.
02.2019 - Current
- Coordinated pre-construction meetings between relevant parties to establish clear expectations and timelines for each project phase.
- Supported the development of a centralized permit tracking system, improving inter-departmental communication and coordination.
- Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.
- Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
- Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
- Collaborated with architects, engineers, contractors, and homeowners to address project concerns or changes during the permitting process effectively.
- Enhanced permit processing efficiency by streamlining application procedures and documentation requirements.
- Performed routine data entry or document management.
Substitute Teacher
SANTA CRUZ COUNTY OFFICE OF EDUCATION
10.2018 - Current
- Works with all grade levels and abilities
- Classroom management
- CBEST certified
- Working towards achieving a credential
Instructor
The Bay School
01.2016 - Current
- Case manage students': educational and behavioral programing
- Provide educational, mental, and physical support to students, staff and parents
- Data Collection and analysis including working with EXCEL, Microsoft Word, and Outlook
- Staff on-call physical management
- ABA, medication, driver, and first-aid/CPR trained
Companion
01.2015 - 01.2016
- Enhance the lives of people with developmental disabilities
- Provide in-home care and support for an array of clients
- Completed Driver trainings
- Completed medication administration trainings
Nanny
Sam & Tracy Awad
01.2015 - 01.2016
- Responsible for morning and afternoon travel arrangements
- Responsible for planning of extracurricular activities
Internship - Office & Events Assistant
Cambiati, LLC
01.2015 - 01.2015
- Assessed and updated website design for campaigns and managed packaging of products
- Promoted events via calls, social media and email
- In charge of all front desk office duties including phones, bookkeeping and stocking
- Helped run motivational and educational events for clients
- Experience with Box.com and Quickbooks
Lifeguard
Club Sport Country Club
01.2013 - 01.2014
- CPR and Sports Medicine Certified Lifeguard
- Managed chlorine and water levels
Office Assistant
State Farm Insurance
01.2007 - 01.2008
- Worked with EXCEL, Insurance Databases, Receptionist
- Assisted Clients with Claims Processing
Education
Bachelor's - Communication Studies
California State University - Chico
Chico, CA01.2015
Skills
- SWPPP Delegate
- Construction Process Knowledge
- Environmental Awareness
- Research
- Buildability/Land Consultation Reports
- Code Interpretation
- Microsoft Office
- Plan Review
- Teamwork and Collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Certification
CBEST
Timeline
Permit Specialist
Hogan Land Services, Inc.
02.2019 - Current
Substitute Teacher
SANTA CRUZ COUNTY OFFICE OF EDUCATION
10.2018 - Current
Instructor
The Bay School
01.2016 - Current
Companion
01.2015 - 01.2016
Nanny
Sam & Tracy Awad
01.2015 - 01.2016
Internship - Office & Events Assistant
Cambiati, LLC
01.2015 - 01.2015
Lifeguard
Club Sport Country Club
01.2013 - 01.2014
Office Assistant
State Farm Insurance
01.2007 - 01.2008
Bachelor's - Communication Studies
California State University - Chico
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