DANIELLE KEFFER
Whittier,CA
Summary
Experienced retail management professional with a strong background in optimizing store operations and providing exceptional customer service. Demonstrated success in team leadership and adapting to evolving business requirements. Committed to driving sales and fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Hanesbrands Inc.
09.2023 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created a positive and motivated culture within the store to drive engagement for all associates.
- Provided excellent customer service, ensuring daily sales targets were met.
- Assisted in hiring and training new employees, ensuring best practices were executed.
- Read weekly KPI reports and communicated results to the team.
- Aligned on action plans and met targets.
- Boosted sales by exceeding sales targets as well as surpassing last year's sales targets.
- Developed and implemented strategies to enhance customer satisfaction and increase sales.
Assistant Manager
Ross Dress for Less
06.2022 - 08.2023
- Assisted in developing and implementing new strategies to increase sales and improve customer satisfaction
- Oversaw a team of 31 employees, providing guidance and support to ensure efficient daily operations
- Managed inventory and implemented effective inventory control measures, resulting in a reduction in stock loss by 20%
- Conducted performance evaluations and provided constructive feedback to employees to improve their productivity and skills
- Collaborated with other departments to streamline processes and enhance cross-functional communication
- Launched and oversaw a $100,000 SPS program.
Assistant Manager
Ross Dress for Less
11.2021 - 06.2022
- Oversaw daily operations, including staff scheduling, training, and performance management
- Conducted regular audits to ensure compliance with company policies and procedures
- Managed inventory levels and coordinated with suppliers to ensure timely delivery of goods
- Collaborated with cross-functional teams to streamline processes and improve efficiency
- Completed all work orders and managed all supply orders to keep store stocked with necessary supplies at all times while keeping expenditures within a profitable margin
- Read weekly sales trends to purpose accurate sales plans
- Maintained profitability through accurate sales/ budgeting, and weekly forecasting for sales and freight
- Follow and Impact Shrink trends through processing daily MOS, and driving different company processes daily and purposefully
- Create a positive and motivated culture within the store to drive engagement for all associates
- Keep stock/ freight positively trending by monitoring productivity daily
Area Supervisor
Ross Dress for Less
08.2020 - 11.2021
- Managed a team of 42 employees, overseeing their daily tasks and performance
- Drove Associate engagement and overall satisfaction to improve efficiency and productivity, resulting in a 47% increase in output
- Responsible for a specific department of the store as well as the general operations and supervision of the store when functioning as Manager on duty
- Responsible for opening and closing the store, ensuring the security of company assets, and maintaining a friendly, easy to shop environment
Frontend Supervisor
Ross Dress for Less
11.2019 - 08.2020
- Implemented efficient processes and workflows to streamline frontend development and improve productivity
- Mentored and trained junior frontend developers, fostering their professional growth and improving team performance
- Oversee customer returns, exchanges and check authorizations
Seasonal Retail Associate/ Cashier
Ross Dress for Less
11.2019 - 11.2019
- Operated cash register and processed customer payments accurately
- Handled customer inquiries and resolved complaints in a professional and timely manner
- Collaborated with team members to achieve sales targets and provide excellent customer service
Rehabilitation Coverage Counselor 1
Turning Point Community Programs
07.2001 - 03.2003
- Conducted comprehensive mental health assessments and evaluations of clients' rehabilitation needs on up to 12 clients daily
- Coordinated and facilitated therapy sessions, counseling, and support groups to address clients' physical, emotional, and social needs
- Collaborated with interdisciplinary teams, including medical professionals, to ensure coordinated care and effective treatment outcomes
- Provided ongoing support and guidance to clients and their families throughout the rehabilitation process
- Facilitated controlled and non-narcotic medication disbursements daily, keeping all legal medical records updated and organized
Education
AA - psychology
Pasadena City College
10.2014
Skills
- Communication
- Cultural competence
- Professional ethics
- Flexibility/ adaptability
- Customer service
- Problem-Solving
- Retail Operations
- Attention to Detail
- Customer Service Management
- Staff Scheduling
Accomplishments
Opened a new store location as Assistant Store Manager
Built and overseen $ 100,000 SPS team
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Hanesbrands Inc.
09.2023 - 09.2024
Assistant Manager
Ross Dress for Less
06.2022 - 08.2023
Assistant Manager
Ross Dress for Less
11.2021 - 06.2022
Area Supervisor
Ross Dress for Less
08.2020 - 11.2021
Frontend Supervisor
Ross Dress for Less
11.2019 - 08.2020
Seasonal Retail Associate/ Cashier
Ross Dress for Less
11.2019 - 11.2019
Rehabilitation Coverage Counselor 1
Turning Point Community Programs
07.2001 - 03.2003
AA - psychology
Pasadena City College
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