Danielle Kelley
Halfmoon
Summary
Operations Manager of an independent brick & mortar retail shop with a proven track record of building strong customer relationships.
Comfortable handling multiple tasks effectively and efficiently in a fast-paced environment.
Goal - and detail - oriented: Always eager to contribute to team success with a passion to learn and apply new skills.
Reliable, adaptable and creative. Highly organized and committed to delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
Operations Manager
Park Lane Tobacconist
08.2019 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed sales data to identify trends. Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Created training resources to enhance staff understanding of customer service strategies
Banquet Server
Century House
05.2018 - 02.2019
- Maintained high levels of guest satisfaction through excellent service at large-scale events.
- Coordinated event layouts and table settings to meet client specifications.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Arranged linens and table settings according to seating plan and event theme.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Freelance Writer
Self
05.2010 - 08.2018
- Edited and proofread materials to ensure clarity, accuracy, and adherence to brand guidelines.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Enhanced online visibility for clients by crafting SEO-optimized content, integrating keywords seamlessly into engaging articles.
- Managed competing deadlines with efficiency.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Created content for websites and online publications.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Collaborated with illustrators and photographers to enhance content.
Education
1 Year - Liberal Arts And Sciences
Hudson Valley Community College
Troy, New York, NYHigh School Diploma -
Berlin High School
Berlin, NY06-1996
Skills
- Retail operations management
- Product knowledge
- Exceptional customer service
- Client relationships
- Data management
- Inventory management
- Staff development
- Operational efficiency
- Team leadership
- Decision-making
- Planning and implementation
- Staff training
- Staff management
Timeline
Operations Manager
Park Lane Tobacconist
08.2019 - Current
Banquet Server
Century House
05.2018 - 02.2019
Freelance Writer
Self
05.2010 - 08.2018
1 Year - Liberal Arts And Sciences
Hudson Valley Community College
High School Diploma -
Berlin High School