Danielle Kendall
Amherst,NY
Summary
Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Insurance Claims Specialist
GEICO
Getzville, NY
09.2020 - Current
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Claims Trainer
GEICO
Getzville, NY
05.2022 - 01.2024
- Presented information using various techniques such as lectures, role playing, simulations.
- Monitored progress of trainees throughout the program and provided additional instruction as needed.
- Explained goals and expectations required of trainees.
- Provided feedback on performance of new hires during their training period.
General Manager
JImmy Johns
04.2015 - 05.2020
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Associates Degree -
Ferris State University
05.2011
Skills
- Insurance knowledge
- Excellent Communication
- Customer Service
- Time management
- Strong work ethic
- Ability to be flexible and adapt quickly
Timeline
Claims Trainer
GEICO
05.2022 - 01.2024
Insurance Claims Specialist
GEICO
09.2020 - Current
General Manager
JImmy Johns
04.2015 - 05.2020
Associates Degree -
Ferris State University
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