Danielle Kendall
Wapakoneta,OH
Summary
Detail-oriented dispatcher with a proven track record in optimizing delivery schedules and enhancing customer satisfaction. Skilled in problem-solving and effective communication.
Overview
6
6
years of professional experience
Work History
Dispatcher
DNJ KENDALL TRANSPORT LLC
Wapakoneta, Ohio
04.2023 - Current
- Coordinated schedules for drivers to ensure timely deliveries across multiple routes.
- Communicated with drivers to provide real-time updates and resolve issues promptly.
- Utilized dispatch software to track shipments and monitor vehicle locations effectively.
- Managed customer inquiries to confirm delivery details and address concerns quickly.
- Collaborated with logistics teams to optimize transportation routes and reduce delays.
- Documented incidents and maintained accurate records of all dispatch activities.
- Conducted regular audits of driver logs to ensure compliance with regulations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
Caregiver
Myself
Urbana, Ohio
06.2019 - 05.2023
- Provided compassionate care to individuals with diverse needs and conditions.
- Assisted with daily living activities, including bathing, dressing, and meal preparation.
- Managed medication schedules and ensured compliance with health guidelines.
- Maintained a clean and safe environment to promote well-being and comfort.
- Communicated effectively with family members regarding patient care plans.
- Documented patient progress and changes in health status accurately and promptly.
- Coordinated transportation for medical appointments and community activities.
- Offered emotional support to enhance the quality of life for clients.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
Education
GED -
Wapakoneta City School
Wapakoneta, OH06-2013
Skills
- Dispatch software
- Route optimization
- GPS tracking
- Incident documentation
- Regulatory compliance
- Customer relationship management
- Schedule coordination
- Logistics planning
Timeline
Dispatcher
DNJ KENDALL TRANSPORT LLC
04.2023 - Current
Caregiver
Myself
06.2019 - 05.2023
GED -
Wapakoneta City School