Dynamic leader with extensive experience in managing medical practices at Cardiology Consultants of Philadelphia. Excelled in workflow planning and compliance, overseeing 80+ employees and enhancing operational efficiency. Skilled in coaching and innovative problem-solving, significantly improving office operations and staff morale. Demonstrates a strong commitment to leadership and practice management excellence.
Overview
22
22
years of professional experience
Work History
Practice Manager
Cardiology Consultants of Philadelphia
Philadelphia, Pennsylvania
01.2020 - Current
Oversee 7 offices with over 80 employees, 18 different physicians and 5 different departments
Oversee the clerical, clinical, billing and operations of all 7 offices
Responsible for interviewing and hiring of all new employees
Responsible for all disciplinary actions required for the entire staff including terminations
Coordinate/Manage all schedules for the physicians in the offices, testing schedules in the offices and physicians in the hospitals
Work closely with each of the physicians to ensure they are keeping up with their licenses as well as CME credits
Works closely with the Corporate Operations team to ensure compliance is met across all offices
Develop and implement all office policies and workflows to ensure all offices are running efficiently
Perform audits daily on office staff and or physicians’ desktops
Assist HR with staff questions or concerns in regards to health benefits, paid time off, pensions and payroll
Monitor weekly, monthly and yearly compliance, operation and office specific reports/audits and ensure all changes and or corrections are made accordingly
Travel from site to site
Monitor and approve all work hours
Organize and facilitate any office work or maintenance needs
Ensure all offices are always stocked with all supplies needed
Process Office Deposits with the bank and our accounts payable department
Work closely with entire management team (39 offices throughout the tri-state area) throughout the company to ensure all offices are following the same policies and procedures
Work closely with sales reps
Serve as a member of the Safety Committee
I participate in monthly meetings to ensure all CCP offices are following OSHA protocols
Schedule, reschedule and verify appointments
Check-in and Check-out all patients
Verify insurance, via the phone, E-CVG, Navinet and additional insurance web-sites
Obtain Pre-certs for any necessary test, via the phone and insurance web-sites
Answer calls and distribute to the appropriate team members
Schedule test with other facilities as needed
Greet Patients
Collect Co-Pays and keep daily log of all monies coming in the office
Process all Billing for office visits and test completed in my specific office via EPIC and GPMS
Keep all patient demographics updated accordingly in EPIC, GPMS and Centricity
Create and distribute patient letters
Create and distribute phone notes for patient issues to doctors and other appropriate team members
Site Supervisor
Cardiology Consultants of Philadelphia
Philadelphia, Pennsylvania
01.2017 - 12.2019
Patient Care Representative
Cardiology Consultants of Philadelphia
Philadelphia, Pennsylvania
03.2014 - 12.2016
Chargeback Supervisor
Jones Apparel Group
Bristol, Pennsylvania
04.2008 - 02.2011
Managed a team of 10
Reconciled chargeback’s for all major accounts on a daily basis
Reconciled checks to identify and or correct chargebacks
Reviewed and researched purchase order issues
Collections/Negotiate valid deductions and collect invalid deductions
Worked with Customer Service, Sales, Upper Management and our Distribution centers to validate and process valid chargeback deductions and help correct the issues that caused these deductions
Served on the Employee Moral Committee, to help create new and creative ways to keep our employees moral at a high level
Contract Analyst
AmerisourceBergen
Thorofare, New Jersey
04.2003 - 05.2006
Managed a team of 4
Responsible for loading new customers in the system and ensuring all contracts were applied to their accounts accurately
Data Entry
Reconciled contract issues with our large accounts
Worked with our Customers, Customer Service Team, Sales, Distribution Centers, Chargeback Team and Upper Management to validate any contract issues
Education
High School Diploma -
Deptford High School
Deptford, New Jersey
Skills
Leadership
Compliance
Coaching
Innovative
Workflow Management
Workflow Planning
Managing medical practices
Managing files and records
Schedule Management
Practice Management
References
AVAILABLE UPON REQUEST
Volunteer Experience
Vice President of Home and School, 01/12, 03/14, John Hancock Elementary and Middle School, Philadelphia, PA, Organized and ran different fund raising activities throughout the year., Worked closely with the principal and teachers to determine the best ways the home and school could help the school financially., Hosted Luncheons and meetings on the school's behalf., Parent Liaison.
School Advisory Committee, 01/12, 03/14, John Hancock Elementary and Middle School, Philadelphia, PA, Reviewed the school’s academic and financial plan to ensure it is consistent with the educational accountability system., Advised the school regarding the development, implementation and evaluation of the School’s action plan and budget., Studied and reviewed the school’s action plan in relation to the educational needs of all students.
Accomplishments
Over the past several years I have helped lead both our Yardley (Cost Center) office and the OCC (Original Cost Center/ Philadelphia Offices) through some of the most challenging times in Healthcare. I implemented a Call Center in our Yardley office and helped implement another Call Center in our OCC cost center. The Yardley Cost Center was the lead office to take on the new system Phreesia. My team and I implemented this system effortlessly. I oversaw the construction and implementation of the new PET center in Yardley and also the construction and implementation of the Nuclear center in Roxborough. I have been a strong component in helping Yardley build back a strong running practice after their separation from Aria and Covid.