Danielle Kenyon
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server
Mike and Denise's Pizzeria Bar and Grill
03.2015 - 10.2022
- Provided exceptional customer service by greeting and seating guests, taking food and drink orders, and ensuring prompt delivery of orders
- Resolved guest complaints and concerns in a professional manner to ensure a positive dining experience
- Managed cash transactions accurately and efficiently, handling payments and processing credit card transactions
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Dispatch Call Taker, Customer Service Representative
Superior Ambulance
01.2019 - 01.2020
- Answered incoming calls promptly to assist patients with their medical service requests and dispatch appropriate resources in a timely manner.
- Maintained accurate records of all calls, including detailed information on client concerns, patient needs and ambulatory availability.
- Demonstrated strong problem-solving skills and a patient-focused approach to exceed service level agreements and deliver exceptional customer satisfaction.
- Recalled, summarized, prioritized, and categorized information.
- Performed wide-ranging administrative, financial and dispatch-related functions.
Education
Medical Billing and Coding Certificate -
Waubonsee Community College
Sugar Grove, IL05-2024
Skills
- Over the course of my employment with Mike and Denise's, I was assigned managerial responsibilities such as;
* Opening/closing the business
* Entrusted with manager access card to resolve rapidly evolving business and customer concerns
* Assigned to check and balance business proceeds after shift and secure them in limited access safe
* Assisted with monthly employee schedule building
- During the course of my employment with Superior Ambulance, I received several acknowledgements for my exemplary work and proficiency in my assignments such as;
* Assigned as a trainer to new department employees
* Promoted to "ECIN" (allscripts) and CAD, a detail oriented and high stress data entry position, due to my ability to excel in my previous position, my organizational skills and my work ethic
Timeline
Dispatch Call Taker, Customer Service Representative
Superior Ambulance
01.2019 - 01.2020
Server
Mike and Denise's Pizzeria Bar and Grill
03.2015 - 10.2022
Medical Billing and Coding Certificate -
Waubonsee Community College
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