Danielle Kerlec
Clermont,FL
Summary
I am diligent with a background in hospitality and customer service. I can successfully manage guest interactions and resolve issues to enhance guest experience. I demonstrate strong communication skills and attention to detail in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Sales & Revenue Manager
St. Christopher Hotel
New Orleans, LA
03.2017 - 11.2020
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
Front Desk, Front Office Supervisor
St. Christopher Hotel
02.2015 - 03.2017
- Started as a Front Desk Agent for 5 months, and then was promoted to a Front Office Supervisor.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Owner
Aurora Maddox Creations
01.2021 - 06.2025
- 3D Printing and Design with Cookie Cutters
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
Education
Business -
Delgado College
New Orleans, LASkills
- Customer Service
- Hotel Operations
- Hospitality
- Sales management
- Teamwork and collaboration
- Front Desk experience
Timeline
Owner
Aurora Maddox Creations
01.2021 - 06.2025
Sales & Revenue Manager
St. Christopher Hotel
03.2017 - 11.2020
Front Desk, Front Office Supervisor
St. Christopher Hotel
02.2015 - 03.2017
Business -
Delgado College