Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DANIELLE KERLEGAN

Houston,TX

Summary

Dedicated and proactive office manager with extensive experience in team building, relationship management, and business operations. A detail-oriented professional with experience working in customer service, administrative tasks, banking, accounting, and non-profit work.

Overview

7
7
years of professional experience

Work History

Work Experience Trainer/Job Placement Specialist

Catering 2 U Enterprises
06.2021 - Current
  • - Connect potential employers with clients with disabilities seeking employment - Direct clients with disabilities to employers in need of additional assistance for permanent employment - Produce weekly observation reports explaining clients' progression rate - Reduced error rates by 30-50% at the end of work sessions by demonstrating keen attention to detail - Provide on-the-job training and skill development to clients for better understanding of their roles - Recommend process improvements and coordinate their implementation at the employee level

Office Manager

Angel Care Services
07.2018 - 03.2020
  • - Connect potential employers with clients with disabilities seeking employment - Direct clients with disabilities to employers in need of additional assistance for permanent employment - Fasicilitated weekly observation reports explaining clients' progression rate - Reduced error rates by 30-50% at the end of work sessions by demonstrating keen attention to detail - Provide on-the-job training and skill development to clients for better understanding of their roles - Recommend process improvements and coordinate their implementation at the employee level - Maintain payroll and weekly employee time records - Led and supported a team of up to 18 hospital sitters at multiple hospitals in Houston and its surroundings - Ensure staff have adequate schedule and back-up - Spearheaded billing, ordering, inventory, and scheduling to maintain budget accuracy

Administrative Assistant/Work Experience Trainer

Crossroads Job Solutions
07.2018 - 03.2020
  • - Handle invoicing for completed assignments with clients - Responsible for all aspects of running the office - Scheduled appointments and meetings - Create and organized files, developed spreadsheets, and scanned documents - Point of contact for all office-related needs - Proficient in Microsoft Word, Excel, Invoicing and Emailing - Coach a group of students assigned to Houston Food Banks and YMCA through the Texas Workforce Commission - Edited documents and reports before submission to the Texas Workforce Commission - Launched Independent Contractor Contract and Application for future employment - Acquire and designed marketing tools to help increase company value - Assist with preparations and presentations that deliver to Texas Workforce Commission Counselors

Office Manager

Affordable Services Houston
11.2017 - 05.2018
  • - Prepare and manage pricing, quotation, invoicing, and conducted follow-ups for clients - Schedule appointments and meetings with existing and potential clients - Maintain social media pages and public relations inquiries - Develop vendors' business relationships - Coordinate and supervise a team of 10 employees to ensure compliance with contract requirements - Participate in project meetings, created new processes and procedures, and trained employees accordingly - Planned, organized, managed, and hosted a community event called ASH Day for customer appreciation

Education

Business Administration -

Lone Star College

Job Skills Trainer Certification -

UNT (University of North Texas)

Skills

  • Customer service management
  • Superior organization skills
  • Budget planning and management
  • Operations management
  • Marketing
  • Coaching and mentoring
  • Identifying and resolving issues
  • Proficient in Microsoft Office Suite
  • Conflict Resolution
  • Negotiating
  • Training

Accomplishments

  • Proclamation of the Day, Sylvester Turner Mayor of the City of Houston, July 2021
  • Coordinated and spoke before a panel of scholars and their families about the importance of education and support among students with unique disabilities
  • Nominated and granted the 40/40 Next Generation of Leader Award, i10 MEDIA-Good Deeds Edition.

Timeline

Work Experience Trainer/Job Placement Specialist

Catering 2 U Enterprises
06.2021 - Current

Office Manager

Angel Care Services
07.2018 - 03.2020

Administrative Assistant/Work Experience Trainer

Crossroads Job Solutions
07.2018 - 03.2020

Office Manager

Affordable Services Houston
11.2017 - 05.2018

Business Administration -

Lone Star College

Job Skills Trainer Certification -

UNT (University of North Texas)

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DANIELLE KERLEGAN