
Detail-oriented program and administrative professional with experience supporting U.S. Navy operations and government customers. Proven ability to manage complex workflows, coordinate leadership support, and maintain critical training and personnel records. Skilled in Microsoft Excel, VBA, database management, and operational coordination to improve efficiency and communication.
• Managed administrative operations and workflow supporting Navy medical training programs and leadership.
• Served as Student Affairs Officer, mentoring students and mediating communication between faculty and trainees to support academic success.
• Tracked and managed student records in CeTARS, including class convening, setbacks, non-graduates, and graduations.
• Prepared and maintained official briefings, directives, correspondence, and memorandums for leadership and program operations.
• Processed Special Pay Requests and maintained evaluation and fitness reports within the Navy Electronic Service Record to support career advancement.
• Coordinated travel, meetings, and communications for senior leadership while distributing 100+ operational messages to staff to ensure timely dissemination of DoD and Navy directives.
• Managed administrative operations and program support for Navy medical training and government customers, coordinating tasking requirements and evolving priorities.
• Coordinated meetings, recorded minutes, tracked action items, and distributed documentation via DoD SAFE to ensure accountability and timely communication.
• Developed and maintained operational databases and performance metrics using Microsoft Excel, including implementation of VBA macros to improve data tracking and efficiency.
• Coordinated staff schedules, appointments, meetings, and conferences to address personnel matters and operational needs.
• Supported HR functions by developing job postings, assisting with candidate recruitment, scheduling interviews, and facilitating onboarding for new hires and rehires.
• Processed and maintained onboarding documentation and employee records to ensure compliance with organizational policies.
• Organized and maintained facility licensing documentation and administrative records.
• Monitored and maintained financial records to ensure accurate processing and clearance of credit and debit transactions.
• Delivered exceptional patient service, resolving inquiries, coordinating interpreter services, and enforcing HIPAA compliance across multiple office sites.
• Provided front-desk and administrative support including greeting patients, managing records, entering data, scheduling psychiatric evaluations within program guidelines, and distributing reports to medical staff.
• Compiled and maintained physical and digital patient records, charts, and reports, supporting accurate clinical and administrative operations.
• Verified insurance coverage, obtained authorizations, processed co-pays and outstanding balances, and prepared cost estimates, improving billing accuracy and cash flow.
• Coordinated high-volume patient scheduling, appointment reminders, and referral tracking for multiple providers and office locations, optimizing clinic workflow and patient access.
• Compiled and maintained physical and digital patient records, charts, and reports, supporting accurate clinical and administrative operations.
• Verified insurance coverage, obtained authorizations, processed co-pays and outstanding balances, and prepared cost estimates, improving billing accuracy and cash flow.
• Coordinated high-volume patient scheduling, appointment reminders, and referral tracking for multiple providers and office locations, optimizing clinic workflow and patient access.
• Managed medication refills through E-scribe, communicated with providers, and coordinated with medical assistants to ensure timely patient care.
• Delivered exceptional patient service, resolving inquiries, coordinating interpreter services, and enforcing HIPAA compliance across multiple office sites.
• Provided front-desk and administrative support including greeting patients, managing records, entering data, scheduling psychiatric evaluations within program guidelines, and distributing reports to medical staff.
• Compiled and maintained physical and digital patient records, charts, and reports, supporting accurate clinical and administrative operations.
• Verified insurance coverage, obtained authorizations, processed co-pays and outstanding balances, and prepared cost estimates, improving billing accuracy and cash flow.
• Coordinated high-volume patient scheduling, appointment reminders, and referral tracking for multiple providers and office locations, optimizing clinic workflow and patient access.