DANIELLE King
Summary
Dedicated administrative professional with strong client relation skills to resolve issues with tact and diplomacy.
Forward-thinking and resourceful with good interpersonal skills; with strong attention to detail and a positive and upbeat mentality.
Advanced abilities in EPIC, Microsoft Office, CeTARS, DoD Safe, and TWMS.
Overview
13
13
years of professional experience
Work History
Executive Assistant/ Student Affairs Liaison
Groton Naval Base
Groton, CT
07.2023 - Current
- Coordinate officer contracts to BUMED with supporting documentation to reenlist and receive incentive pay for Health Professional doctors
- New student briefings
- Student support advocate to support the bridge between student officers and militant instructors
- Develops and maintains briefings and correspondence letters
- Manages and directs administrative workflow
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assistance to the Director of Administration
- Tracking of students actively through CeTARS including convening classes, setbacks, non-grads, and graduations
- Record all staff and SYNC meetings
- Coordinate and prepare staff trainings
- Process and upkeep of all student orders
- Sit in on Academic Review Board for students and grievances
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Set up meeting and event logistics for senior management and updated calendars
- Scheduled and arranged travel and reservations for meetings, conferences and seminars for Officer in Charge and Master Chief
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Program Specialist
Teleconsultants Inc.
Middletown, RI
03.2022 - 07.2023
- Provide program support to multiple government customers, including HOC programmatic activities
- Creation and upkeep of government contracts for the U.S. Navy
- Provide meeting support
- Recording minute meetings, action item and distribution via DoD SAFE
- Enable Macro use in VBA
- Conduct research and provide recommendations to government customers in support of ongoing efforts
- Meet as required with government customers to manage tasking requirements and evolving priorities
- Develop, update and maintain multiple government customer databases
- Create and maintain operational metrics as required by NUWC Customers
- Generate and track email correspondence
- Develop, update and maintain multiple government customer databases utilizing Microsoft Excel
Administrative Assistant
Bayview Health Care
Waterford, CT
04.2021 - 01.2023
- Processed payments and updated accounts to reflect balance changes through spreadsheets on Microsoft Excel
- Record data daily of patient discharge, admission and expiration on spreadsheets
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues
- Developed job postings, recruit candidates and schedule interviews to fill vacant positions
- Guided new hires through orientation and on-boarding to facilitate HR process
- Processed onboarding paperwork for new hires and rehires
- Handled diverse needs for clients in-person, by phone or through email
- Received parcels, routed mail and opened packages for staff
- Tracked and coordinated preventive maintenance and pressing repairs with outside vendors
- Maintained office safety by screening visitors, updating logs and issuing temporary passes
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Upkeep of the facility licensure's in appropriate binders
- Maintained financial records to verify timely clearance of credit and debit activities through Microsoft Word and Microsoft Excel Spreadsheets
- Entered data in Microsoft Excel software to keep records of vendors and payment information
Patient Service Representative
Middlesex Hospital
Middletown, CT
04.2019 - 03.2021
- Scheduled patient appointment and procedures with Epic
- Scheduling of patient's for COVID-19 Vaccination's through Middlesex Hospital
- Scheduled appointments and sent out appointment reminders to all patients for upcoming office visits
- Spoke to patients upon arrival to determine if personal data or insurance information had been verified and or altered
- Track referrals coming into the practice and schedule accordingly
- Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail
- Maintain a fluid schedule for 6 clinical providers
- Communicate with the clinical staff in regards to patient care and updates
- Scheduling of interpreter and sign language services
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Managed customer complaints and rectified issues to complete satisfaction
- Prepared daily shift close reports and balanced cash register to accurately reflect all transaction
Office Manager
Dr. Rahim Shamisi, MD
Waterbury, CT
01.2016 - 07.2019
- Address customer service inquiries in a timely fashion.
- Contact private and State insurance companies to verify insurance information and obtain authorization for proper billing codes
- Tracking and updating patient accounts and spreadsheets
- Implement collection of copayments and outstanding account balances at each medical appointment
- Obtaining medical codes for patient diagnosis
- Verify insurance coverage
- Medical Practice Management software use to schedule appointments and generate reports for billing.
- Eligibility verification of insurance through Avality software and though Department of Social Services website.
- Daily use of EMR
- E-scribe of patient medications and handling medication refills for Dr.Shamsi.
Medical Office Secretary
Community Mental Health Affilaites
TORRINGTON, CT
01.2012 - 07.2016
- Collecting and entering PSDCRS admission/discharge for the Worth Program and New Britain Child Guidance Center
- Tracking and scheduling of Psychiatric Evaluations within a 14 day Enhance Care Clinic guideline
- Front desk coverage for the listed offices: Torrington CT, Waterbury CT,Hart Street office location in New Britain CT, and lastly the New Britain Child CT Guidance center
- Scheduling of conference rooms for events, seminars and trainings
- EMR medical record scanning of vital documentation for Worth Program
- Everyday courtesy reminder calls for behavioral health and medication management appointments
- Obtaining and entering data for the following programs: The Extended Day Program, Waterbury CT Worth Program, and lastly The New Britain CT CAP Program
- Implement collection of co-payments and outstanding account balances at each medical appointment and or by telephone
- Handling of medication refills by forwarding and collecting information for the designated Medical Assistant
- Update patient accounts and information daily
- Contact private and State insurance companies to verify insurance information and obtain authorization for proper billing codes.
Education
Medical Billing and Coding Certification through Westfield State University -
Westfield State University
Westfield, MA08.2018
High School Diploma -
Oliver Wolcott Technical High School
Torrington, CT06.2008
Skills
- Management of administrative workflow
- Security Clearance through US Government
- Mail Orderly
- Management of the day-to-day operations of the Deputy Executive Director
- Arrangement of travel plans, scheduled meetings/events
- Medical billing and coding
- Microsoft Office
- ECW
- EPIC
- Meditech
- Computer literacy
- Customer service
- Data entry
- Medical Terminology
- Scanning
- Correspondence typing
Timeline
Executive Assistant/ Student Affairs Liaison
Groton Naval Base
07.2023 - Current
Program Specialist
Teleconsultants Inc.
03.2022 - 07.2023
Administrative Assistant
Bayview Health Care
04.2021 - 01.2023
Patient Service Representative
Middlesex Hospital
04.2019 - 03.2021
Office Manager
Dr. Rahim Shamisi, MD
01.2016 - 07.2019
Medical Office Secretary
Community Mental Health Affilaites
01.2012 - 07.2016
Medical Billing and Coding Certification through Westfield State University -
Westfield State University
High School Diploma -
Oliver Wolcott Technical High School