Danielle King
Wesley Chapel,FL
Summary
Organized and compassionate professional with hands-on experience in patient registration, medical scheduling, and front-office healthcare operations. Known for delivering high-quality support to patients and providers by managing administrative workflows, verifying insurance, and maintaining HIPAA compliance. Demonstrates excellent communication skills, attention to detail, and a commitment to improving the patient experience. Seeking an entry-level corporate or healthcare administrative role to contribute a strong foundation in medical operations, data entry, and service coordination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Services Representative
St Agnes Hospital
01.2020 - 04.2025
- Serve as the primary liaison between patients and clinical staff, handling high-volume check-ins, appointment scheduling, and patient inquiries with professionalism and efficiency.
- Verify insurance eligibility and obtain pre-authorizations, ensuring accuracy and minimizing billing discrepancies.
- Input and update patient demographics and clinical information in electronic medical record systems, ensuring data integrity and HIPAA compliance.
- Maintain smooth front-desk operations, manage call queues, and support clinical workflows by coordinating follow-ups, referrals, and procedure scheduling.
- Consistently recognized for providing empathetic service and enhancing patient satisfaction.
Medical Scheduler / Patient Registration Specialist
St Agnes Hospital
08.2018 - 01.2020
- Scheduled appointments across multiple specialties, coordinated provider calendars, and ensured patients were matched with appropriate services based on clinical needs and availability.
- Registered new and returning patients by collecting demographic, medical, and insurance information, verifying accuracy in compliance with organizational standards.
- Collaborated with nursing, billing, and clinical departments to reduce scheduling conflicts, improve wait times, and increase appointment completion rates.
- Handled a high volume of inbound calls and patient requests, addressing concerns related to scheduling, referrals, authorizations, and procedural preparation.
- Utilized EHR and scheduling software (e.g., Epic, Cerner, or similar) to manage appointments and update real-time availability.
Human Services Assistant
Department of Human Services
05.2015 - 07.2018
- Assisted licensed caseworkers with client intake, documentation, and coordination of benefits programs.
- Scheduled appointments, maintained accurate case files, and provided resources and referrals to vulnerable populations.
- Served as a liaison between clients and external agencies, supporting timely service delivery and individualized care.
- Ensured data confidentiality and compliance with departmental procedures and privacy regulations.
Education
Bachelor of Applied Science - Psychology, Minor in Healthcare Management Systems
University of Maryland
Baltimore, MD08.2026
Skills
- Patient Registration & Check-in
- Appointment Scheduling & Coordination
- Insurance Verification & Prior Authorization
- EMR/EHR Systems
- HIPAA & Confidentiality Compliance
- Front Desk & Administrative Support
- Communication & Interpersonal Skills
- Multitasking & Time Management
- Electronic Scheduling & Registration Systems
- Cerner
- Microsoft Office Suite (Excel, Word, Outlook)
- Google Workspace
- Call Center Software & Multi-Line Phone Systems
Certification
- HIPAA Compliance Training
- EHR/EMR Software Proficiency (Epic, Cerner)
- Mental Health First Aid
- CPR & First Aid Certified
Timeline
Patient Services Representative
St Agnes Hospital
01.2020 - 04.2025
Medical Scheduler / Patient Registration Specialist
St Agnes Hospital
08.2018 - 01.2020
Human Services Assistant
Department of Human Services
05.2015 - 07.2018
Bachelor of Applied Science - Psychology, Minor in Healthcare Management Systems
University of Maryland
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