Danielle Kitchen

• Oversaw daily operations of healthcare service delivery across multiple facilities.
• Coordinated staff training programs to improve service quality and compliance standards.
• Implemented operational enhancements to streamline workflows and boost efficiency.

Developed strategic plans aligning services with company goals and client expectations.

• Facilitated communication between administration and healthcare teams for seamless operations.
• Analyzed service metrics to identify trends and recommend necessary adjustments.
• Managed personnel matters including recruitment, hiring, performance reviews, and disciplinary actions.
• Resolved customer complaints swiftly while ensuring high customer satisfaction levels.

• Directed housekeeping and laundry operations, ensuring compliance with infection control standards.
• Managed client relationships to ensure satisfaction and retention.
• Managed budget and inventory to maintain a safe, clean environment for residents.
• Scheduled and supervised labor employees while overseeing payroll processes.
• Monitored key performance indicators to enhance operational efficiency.
• Trained new employees on policies and procedures to uphold work ethics.
• Addressed customer complaints, implementing procedural changes to improve satisfaction.
• Delegated tasks based on team strengths to optimize workflow and productivity.
• Implemented team-building initiatives, significantly increasing employee retention rates.

• Supervised daily operations on production floor to maximize efficiency and output.
• Trained staff on safety protocols and equipment operation to maintain compliance.
• Coordinated schedules to ensure optimal staffing levels at all times.
• Monitored inventory levels and ordered supplies to prevent shortages.
• Conducted inspections to uphold safety regulations within the kitchen environment.
• Operated grills, fryers, and ovens to prepare dishes according to quality standards.
• Resolved customer complaints related to food quality and service promptly.
• Guided kitchen staff to enhance performance, service quality, and productivity.

• Supervised daily housekeeping operations for Brookdale Assisted Living residents.
• Trained and mentored staff on cleaning protocols and safety standards.
• Developed staffing schedules to meet all housekeeping needs.
• Inspected resident rooms and common areas for cleanliness and maintenance issues.
• Managed inventory of cleaning supplies and equipment to enhance operational efficiency.
• Conducted regular staff meetings to evaluate performance and address concerns.
• Created shift reports and documentation to coordinate housekeeping operations.
• Assisted in budget preparation for labor costs and supply expenses.

• Developed training modules to enhance staff caregiving skills.
• Coordinated daily operations for resident activities and care schedules.
• Evaluated resident needs to implement personalized care plans.
• Managed nursing staff schedules, assignments, and performance evaluations.
• Directed professionals in effective patient care strategies and compliance requirements.
• Completed regular audits of charts and medication for compliance with facility standards.
• Monitored medication administration, documenting changes in residents' conditions.
• Maintained accurate medical records in electronic health systems.

• Cleaned residents' apartments and common areas, including laundry, dusting, vacuuming, and changing linens.
• Inspected guest suites and public areas daily to uphold cleanliness standards.
• Disinfected upholstered furniture and carpets, ensuring a sanitary environment.
• Managed facility inventories by restocking cleaning supplies and linens as needed.
• Assisted residents with daily activities, organized charts, filed documents, and communicated with families and medical staff.
• Supervised and evaluated work activities of medical and clerical personnel to maintain operational efficiency.
• Developed computerized record management systems for effective data storage and reporting.
• Delivered direct care to patients, measuring vital signs and addressing personal care needs.

• Executed diverse menu preparation while ensuring high food quality standards.
• Supervised kitchen staff to enhance efficiency in food preparation and service.
• Maintained cleanliness and organization of kitchen equipment and workstations.
• Trained new staff on essential cooking techniques and safety protocols.
• Prepared dishes in fast-paced environment, collaborating with teammates for customer satisfaction.
• Managed portion control using appropriate utensils during preparation and plating.
• Conducted inventory management and ordered supplies as required.
• Tasted all prepared dishes to assess flavor, texture, and presentation before serving.