DANIELLE KLEINT
San Antonio
Summary
Proven leader in Director support with extensive experience in program development and implementation. Expertise in managing multidisciplinary teams and enhancing collaboration among families, staff, and community partners. Committed to fostering inclusive environments that improve outcomes for individuals. Analytical leader with excellent multitasking abilities. Notable achievements include leadership roles as Center Director and Operations Manager.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Area Director
Twinkle Autism Therapy
San Antonio
12.2023 - Current
- Oversaw daily operations across multiple locations, ensuring compliance and operational efficiency.
- Managed 60 employees, prioritizing recruitment, training, and performance management.
- Administered center budget by tracking expenses and revenue to ensure financial stability.
- Monitored operations to identify risks impacting business objectives and implemented effective solutions.
- Coordinated with external stakeholders on billing and client referrals to enhance process efficiency.
- Created and evaluated KPIs for financial performance, customer satisfaction, and employee morale.
- Reviewed policies regularly to ensure compliance with regulations and industry standards.
- Organized training sessions and events to improve staff skills and operational effectiveness.
Center Director
InBloom Autism Services
San Antonio
06.2023 - 12.2023
- Ensured the quality of ABA therapy services provided by supervising therapists and behavior specialists, including, data analysis, and progress reports.
- Recruited, hired, and trained qualified ABA therapists, behavior technicians, and other center staff.
- Provided ongoing supervision, performance evaluations, and professional development opportunities for staff.
- Managed staff schedules and ensuring appropriate staffing levels to meet client needs.
- Managed the center's budget, including expenses and revenue, to ensure financial stability.
- Maintained compliance with all relevant regulations and licensing requirements.
- Oversaw facility operations and maintenance.
- Built strong relationships with clients and their families by providing open communication and regular updates.
- Addressed concerns and providing support to families.
- Collaborated with insurance companies and other stakeholders to secure client referrals.
Operations Manager
InBloom Autism Services
San Antonio
05.2022 - 06.2023
- Ran center operations that included scheduling, client intake, billing, and data management.
- Monitored center budget and identify areas for cost optimization.
- Maintained compliance with all applicable regulations and licensing requirements.
- Ensured the center is well-maintained and adheres to safety protocols.
- Conducted client intake meetings and participate in discharge planning.
- Worked closely with the Regional Director to achieve center goals and objectives.
- Led and motivated the center team to deliver exceptional client care.
- Participated in regional and organizational initiatives as needed.
Gym Manager
We Rock the Spectrum Kids Gym
Universal City
10.2021 - 04.2022
- Managed daily operation of the gym, ensuring all equipment is maintained, clean, and in proper working order.
- Hired, trained, and supervised a team of staff members including play facilitators, party coordinators, and front desk personnel.
- Delegated tasks and ensure staff are effectively managing the gym during open play sessions and special events.
- Monitored staff performance and provided feedback to maintain high standards of customer service.
- Managed membership registrations, scheduling, and billing processes.
- Implemented safety protocols and monitored children's play to prevent injuries.
- Maintained a clean and organized gym environment, including sanitizing play areas regularly.
- Collaborated with therapists, educators, and other professionals to provide a supportive and inclusive environment.
- Managed staff scheduling, payroll, and customer service duties.
- Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
- Provided feedback on employee performance reviews, coaching when needed.
- Handled daily administrative tasks including filing paperwork and responding to emails.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Collaborated with other departments within the organization on joint initiatives.
- Resolved customer complaints in a timely manner while upholding company policies.
- Supervised staff during peak hours to ensure customer satisfaction was met.
- Kept accurate records of member attendance, sales figures, and inventory levels.
- Oversaw hiring process for new employees including conducting interviews.
Education
Master of Science - Mental Health and Wellness- Concentration in Integrated Health
Grand Canyon University
Phoenix, AZ06.2021
Bachelor of Arts - Psychology
University of Great Falls
Great Falls, MT12.2019
Skills
- Program and policy development
- Data analysis and KPI development
- Budget and cost management
- Regulatory compliance
- Staff training and development
- Stakeholder engagement and collaboration
- Leadership and team building
- Communication skills
- Problem-solving and conflict resolution
- Recruitment and onboarding
- Scheduling and work planning
- Intake management
- Operational efficiency
- Performance management
- Customer service and risk assessment
- Quality assurance and process improvement
- Operations management
- Project leadership and planning
- Employee engagement strategies
- Multi-unit management
- Inventory tracking and management
- Payroll administration
Certification
- Fundamentals of Management Completion Date: 2023-06
- Advanced Graduate Certificate in Leadership Completion Date: 2025-11
- Project Management Professional (PMP) - PMI
Accomplishments
- Improved supply chain efficiency by implementing a centralized inventory system, reducing stockouts.
- Reduced operational costs across 3 locations through process standardization and renegotiation of vendor contracts.
- Led a team of 60+ employees across multiple locations, improving team productivity by 25% through structured training programs and performance incentives.
- Reduced staff turnover by 40% in underperforming regions by overhauling the onboarding process and introducing a mentorship program.
- Increased regional revenue by implementing localized sales strategies and realigning product/service offerings.
- Boosted customer satisfaction scores from 78% to 92% through improved frontline training and feedback loops.
- Reduced customer complaints by 60% within 6 months by introducing a service recovery framework and escalation protocol.
- Led the successful integration of 3 acquired locations, aligning them with corporate culture and systems within 90 days.
Websites, Portfolios, Profiles
https://www.linkedin.com/in/danielle-kleint-8a8818111/
Timeline
Area Director
Twinkle Autism Therapy
12.2023 - Current
Center Director
InBloom Autism Services
06.2023 - 12.2023
Operations Manager
InBloom Autism Services
05.2022 - 06.2023
Gym Manager
We Rock the Spectrum Kids Gym
10.2021 - 04.2022
Master of Science - Mental Health and Wellness- Concentration in Integrated Health
Grand Canyon University
Bachelor of Arts - Psychology
University of Great Falls
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