Summary
Overview
Work History
Skills
Certification
Timeline
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Danielle Kluz

Boca Raton,FL

Summary

Dynamic hospitality professional with a proven track record at Buffalo Wild Wings, excelling in client support and staff development. Enhanced operational efficiency through effective communication and training, resulting in improved service delivery. Skilled in cash handling and issue resolution, consistently achieving sales targets and elevating customer satisfaction, while also maintaining personal achievements and self-betterment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/ Bartender

Buffalo Wild Wings
Boynton Beach, FL
10.2024 - Current
  • Delivered exceptional customer service to guarantee satisfaction.
  • Addressed guest inquiries and complaints with efficiency and professionalism.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Welcomed customers, addressed inquiries, and suggested specials to enhance profits.

Shift Manager

Buffalo Wild Wings
Sumter, US
05.2021 - 09.2024
  • Guaranteed accurate execution of all opening and closing duties in accordance with established guidelines.
  • Orchestrated daily shift meetings focused on reviewing sales targets, safety matters, marketing initiatives, and various topics.
  • Elevated operations and increased productivity through employee training, coaching, and task assignments.
  • Oversaw daily cash intake through register counting and profit tabulation.
  • Engaged with management and subordinates to troubleshoot problems and resolve complaints.

Starbucks Barista

Albertsons
Alamogordo, US
07.2020 - 11.2020
  • Implemented creative solutions for workflow optimization, leading to smoother operations and improved team efficiency
  • Maintained meticulous attention to detail in order preparation, enhancing quality control and customer satisfaction
  • Fostered a team-oriented environment, enhancing communication and collaboration, leading to improved service delivery

Shift Supervisor

AFFES
Universal City, US
05.2018 - 07.2020
  • Managed daily operations of a high-volume Starbucks store, ensuring exceptional customer service
  • Processed payments accurately and efficiently with POS system
  • Provided on-the-job training to new staff members
  • Ensured all safety and sanitation regulations were met throughout the shift
  • Conducted weekly inventory of supplies, equipment, and food items
  • Maintained accurate records of daily transactions and deposits
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits

Skills

  • Client support
  • Effective communication
  • Time optimization
  • Staff development
  • Issue resolution
  • Cash handling
  • Work prioritization
  • Decision-making

Certification

Serve Safe Alcohol

Serve Safe Management

Timeline

Server/ Bartender

Buffalo Wild Wings
10.2024 - Current

Shift Manager

Buffalo Wild Wings
05.2021 - 09.2024

Starbucks Barista

Albertsons
07.2020 - 11.2020

Shift Supervisor

AFFES
05.2018 - 07.2020

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Danielle Kluz