Danielle Koller
Corinth,TX
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and management, notably at Baylor Scott and White. Excelled in enhancing patient care through effective health education and referral coordination. Demonstrated leadership in improving workplace efficiency and fostering team collaboration. Skilled in schedule management and community resource utilization, achieving significant advancements in patient support and operational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Health Worker
Baylor Scott and White
11.2022 - Current
- Helped vulnerable individuals navigate complex healthcare system.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Created and distributed health-related education materials to improve program awareness.
- Addressed patient concerns and provided support to vulnerable demographics.
- Enroll and schedule patients based on referrals from physicians for behavioral health appointments.
Patient Care Technician /Health Unit Coordinator
Baylor Scott and White
04.2021 - 11.2022
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
Patient Care Technician
Medical City Lewisville
11.2020 - 04.2021
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Operations Manager
Anytime Fitness
12.2017 - 03.2020
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Customer Service Supervisor
HCA Supply Chain
03.2013 - 12.2017
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Bachelors Of Science - Public Health
Southern New Hampshire University
Manchester, NHSkills
- Organized and detail-oriented
- Schedule Management
- Health Education
- Community-based resources
- Referral Coordination
Certification
Certified Community Health Worker
Timeline
Community Health Worker
Baylor Scott and White
11.2022 - Current
Patient Care Technician /Health Unit Coordinator
Baylor Scott and White
04.2021 - 11.2022
Patient Care Technician
Medical City Lewisville
11.2020 - 04.2021
Operations Manager
Anytime Fitness
12.2017 - 03.2020
Customer Service Supervisor
HCA Supply Chain
03.2013 - 12.2017
Bachelors Of Science - Public Health
Southern New Hampshire University
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