Danielle Komenda
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and determination to succeed. Skilled in working under pressure and adapting to new situations and challenges. Detail-oriented and able to learn new concepts quickly. Conscientious, hardworking and excels at multitasking in fast-paced environments. Works great alone or with others and consistently exceeds expectations.
Overview
18
18
years of professional experience
Work History
Management Specialist
UPS
Westville, IN
10.2022 - Current
- Provided leadership guidance to promote a positive working environment.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Prepared and led staff training and instruction.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Informed upper management or department heads of items loaded or problems encountered.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored workers and reviewed completed work for proper performance.
- Worked with dispatchers and outbound production team to enhance service delivery for customers.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Trained new employees in job functions, operational procedures, and safety protocols.
- Conducted regular meetings with staff to discuss progress, identify issues, and develop solutions.
- Enforced company standards on attendance, productivity, and quality assurance.
- Monitored employees for compliance with safety policies and procedures.
- Facilitated communication between management staff and front-line workers regarding changes in operations or regulations.
- Implemented corrective action plans when necessary to address performance deficiencies or policy violations.
- Maintained accurate records related to employee performance and disciplinary action.
- Supervised daily staffing requirements to ensure adequate coverage of workloads.
- Collaborated closely with other departments on initiatives related to process improvement.
- Prepared detailed reports outlining current status of projects or activities as requested by upper management.
- Adhered strictly to all relevant laws, regulations, policies, and procedures governing the workplace.
- Evaluated employee performance through observation, feedback sessions, and periodic reviews.
- Resolved customer complaints promptly and professionally.
Real Estate Broker
Gore Realty
Portage, IN
02.2019 - Current
- Provide the highest level of personal and professional integrity and ethics when engaging with clients in their buying, selling, or renting transactions
- Collaborate with clients, contractors, home inspectors, and real estate agents to ensure high quality assurance to residents, owners, buyers, and sellers
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Gave buyers physical and virtual tours of properties.
- Managed and rented out rental properties.
- Managed or operated real estate offices, handling associated business details.
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
- Managed all aspects of client transactions from initial contact through closing including coordinating inspections, appraisals, surveys, repairs and renovations when needed.
- Attended continuing education classes regularly in order maintain up-to-date knowledge about real estate law and industry practices.
- Reconciled funds received and disbursed for property transactions.
Hospitality
Cooper’s Hawk Winery
Merrillville, IN
08.2017 - 12.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
- Trained new employees on restaurant procedures.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Resolved guest problems and complaints to improve overall satisfaction.
- Lead and prepared banquets of up to 50 people
- Supervised serving staff to drive high level of hospitality and food excellence.
Surgical OB Technician
Broadway Methodist Hospital
Merrillville, IN
09.2015 - 09.2018
- Assisted surgeon by passing instruments and sterile supplies throughout operation.
- Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
- Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
- Sterilized medical equipment and properly handled contaminated materials.
- Maintained proper sterile field during surgical procedures.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
- Prepared dressings or bandages, applying or assisting with application following surgery.
- Observed patients' vital signs to assess physical condition.
Hospitality
Darden Restaurant Group
Merrillville, IN
08.2006 - 10.2015
- Same duties as Cooper's Hawk Winery position
Education
FL Real Estate Broker -
MLS Campus INC - Real Estate School
Orlando, FL05.2023
IN Real Estate Broker -
Century 21 School of Real Estate
Portage, IN01-2019
Bachelor of Science - Business Management
Brown Mackie College
Merrillville, IN06.2013
Associate of Science - Surgical Technology
Brown Mackie College
Merrillville, IN06.2011
Skills
- Proficient in Microsoft Office
- Operations Management
- Excellent Communication
- Process Improvement
- Adaptability and Flexibility
- Reliability
- Time Management
- Customer Relations
- Attention to Detail
- Professionalism
- Teamwork and Collaboration
- Organizational Skills
- Task Prioritization
- Self Motivation
References
- Nikhali Bryant UPS District Manager 219-898-7632
- Shirlie Sullivan Gore Realty Office Manager 219-762-7741
Timeline
Management Specialist
UPS
10.2022 - Current
Real Estate Broker
Gore Realty
02.2019 - Current
Hospitality
Cooper’s Hawk Winery
08.2017 - 12.2021
Surgical OB Technician
Broadway Methodist Hospital
09.2015 - 09.2018
Hospitality
Darden Restaurant Group
08.2006 - 10.2015
FL Real Estate Broker -
MLS Campus INC - Real Estate School
IN Real Estate Broker -
Century 21 School of Real Estate
Bachelor of Science - Business Management
Brown Mackie College
Associate of Science - Surgical Technology
Brown Mackie College
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