Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
DANIELLE KOPP

DANIELLE KOPP

Minnetonka,MN

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an Account Management position in a fast paced environment. Ready to help team members achieve company goals with my applied experience and educational background. My background as a motivated sales professional offers progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal skill.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Fielo
04.2022 - Current
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Identified client business needs by gaining understanding of goals, objectives and processes.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.

Life Insurance Sales Representative

Freelacer
09.2021 - 09.2022
  • Promoted American Family products and services using upselling and other sales strategies.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Exceeded corporate quotas for monthly policy sales.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified and solicited sales prospects in agency databases.

Sales Consultant, Program Manager

Morries Brooklyn Park Subaru
04.2017 - 06.2021
  • Provide every customer with professional and polite support for sales and service needs
  • Drive sales of new and pre-owned vehicles and finance products by applying proactive nature, knowledge of customer preferences, and active listening skills
  • Use of Regulatory Focus Theory for custom motivations in customers
  • Find potential customers in CRM, generate new lead, and apply marketing tactics to create a sale
  • Monitor sales and oversee Sales Consultants, increasing our close ratio.
  • Consistently exceed sales goals each month from Service to Sales Program Management
  • Usage of the behavioral value approach to create confidence in sales as Program Manager.
  • Grow customer base by facilitating market research to formulate new brand strategies for Service to Sales Program.
  • Maintain high close ratio and retention rate.
  • Identified plans and resources required to meet project goals and objectives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Supervised sales team of 18 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.

Food and Beverage Server and Bartender

Olive Garden
09.2014 - 10.2017
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Designed custom private functions to accommodate groups of up to 40, including business dinners, sales presentations, club meetings, weddings and charity events.

Lead Trainer and Lead Generator

US Patio Systems
06.2013 - 12.2014
  • Reviewed training delivery methods to optimize training effectiveness and costs
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees
  • Set up appointments for Sales Consultants to land new business opportunities with prospective customers
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops
  • Collaborated with other Sales Leads to brainstorm new ideas and discuss better ideas for sales.

Assistant Retail Sales Manager

Pier One Imports
08.2010 - 11.2012
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Education

Bachelors of Science - Organizational Studies, Marketing Management

Mankato State University
2021

Master of Science -

Eastern University

Associate of Science -

North Hennepin Community College
01.2018

Skills

  • CRM Drilling
  • Sales Proposal Creation
  • Consultative Sales
  • Customer Retention
  • Software Deployment Support
  • Collaborative Team Player
  • Troubleshooting Network Issues
  • Responding to Technical Questions
  • Client Relationships
  • Customer Accounts Management
  • Account Administration
  • Automated Testing Methodologies
  • Technical Support and Assistance
  • Analytical and Methodical
  • Microsoft Windows and Office
  • Friendly and Patient
  • Collaborative Environments

Certification

Study Abroad Global Studies and Spanish Certificate Costa Rica 2017

Timeline

Customer Success Manager

Fielo
04.2022 - Current

Life Insurance Sales Representative

Freelacer
09.2021 - 09.2022

Sales Consultant, Program Manager

Morries Brooklyn Park Subaru
04.2017 - 06.2021

Food and Beverage Server and Bartender

Olive Garden
09.2014 - 10.2017

Lead Trainer and Lead Generator

US Patio Systems
06.2013 - 12.2014

Assistant Retail Sales Manager

Pier One Imports
08.2010 - 11.2012

Bachelors of Science - Organizational Studies, Marketing Management

Mankato State University

Master of Science -

Eastern University

Associate of Science -

North Hennepin Community College

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DANIELLE KOPP