Danielle Krollage
Clearwater,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
CSR
Milroy, Essilor Of America
12.2021 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Final Inspector
Hoya Vision Care
11.2018 - 02.2020
- Started and observed equipment operations to automatically sort and inspect materials and products.
- Set policies governing inspecting, testing and compliance operations.
- Developed safety plans, procedures and policies in collaboration with business leaders.
- Investigated complaints to remedy buildings, equipment and safety issues.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Upheld codes and regulations governing materials, processes, and procedures.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Examined products for imperfections and defects.
- Trained other workers in inspection and testing procedures.
- Recorded inspection and test results on data sheets.
Optical Manager
Optical Outlets Corporate
01.2012 - 05.2017
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Explained prescriptions, optical terminology and products to customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Aided in selection of eyeglass frames based on customer preferences.
- Performed basic vision testing for new patients.
Education
Associate Of General Studies - Language Arts Education
St Petersburg College
Clearwater, FL08.2011
Skills
- Appointment Scheduling
- Call Management
- Complaint Resolution
- Data Collection
- Product Knowledge
- Data Entry
- Account Updating
- Scheduling
- Promotional Support
- Staff Education and Training
- Customer Relations
- Microsoft PowerPoint
- Document Control
- Key Stakeholder Relationship Building
- Documentation
- Medical Terminology Knowledge
- Prioritization
- Order Fulfillment
- Warranty Service
- Service Standard Compliance
- Problem Resolution
- Clerical Support
- Conflict Resolution
- Microsoft Excel
- Computer Proficiency
- Coordination
- Customer Service
- Product and Service Solutions
- Shipping Procedures Understanding
- Staff Training
- POS Systems Expert
- Call Center Operations
- Reading Comprehension
- Quality Assurance Controls
- Product Education
- Critical Thinking
- Professional Telephone Demeanor
- Administrative Support
- Microsoft Outlook
- Customer Relationship Management (CRM)
- Quality Control
- Microsoft Office Suite
- Research
- Problem-Solving Abilities
- Active Listening
- Customer RMA Management
- Office Equipment Proficiency
- Call Triaging
- Conflict Mediation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
CSR
Milroy, Essilor Of America
12.2021 - 04.2023
Final Inspector
Hoya Vision Care
11.2018 - 02.2020
Optical Manager
Optical Outlets Corporate
01.2012 - 05.2017
Associate Of General Studies - Language Arts Education
St Petersburg College