Danielle Kross
Knoxville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Owner/Operations Manager
KoiToss LLC
04.2023 - Current
- Startup Independent Contractor in koi industry
- Accomplish multiple tasks within established timeframes.
- Control costs to keep business operating within budget.
- Develop and implement business strategies to achieve business goals and stay competitive.
- Attract new customers and promote business.
- Plan and budget accurately to provide business with resources needed to operate smoothly.
- Prepare food and feed koi.
- Monitor their growth and health.
- Ensure safety of koi by building and maintaining proper enclosures.
- Create habitats that will help with breeding.
- Market and sell koi.
- Communicate with potential buyers.
- Transport koi to buyers.
- Run all business operations.
Greenhouse Associate
Plant Partners Solutions
03.2023 - Current
- Answer questions and provide information regarding plants and care to help customers make informed decisions.
- Inspect plants to identify for signs of disease or infestation and address problems early.
- Unload plants and nursery items from deliveries.
- Communicate with coworkers and management to report any challenges.
- Assist customers with finding requested plants and flowers.
Cashier/Customer Service
Walmart
10.2022 - 01.2023
- Greeted guests with a warm welcome as I scanned and bagged their checkout items, over looked self checkout and maintained a clean work space.
Assistant Manager
Dunkin
04.2016 - 03.2019
- Began at the Chapman Highway location as an early morning cashier, moved to an overnight donut baker position, transitioned to beverage maker, followed by line cook and then to drive thru window
- After learning the basics I progressed to shift lead, In this position I learned inventory, truck order, labor cost, deposit, time management and safe management
- I also learned how to give each guest a positive and memorable experience
- Worked with other team members and management to ensure a smooth running operation on a daily basis
- Progressed to Assistant Manager with the help and guidance of others, In this position I worked with team members on how to progress in their career path with Dunkin through learning positions, I also learned how to perform interviews
- Assess scheduling needs
- Recruiting tasks and how to complete new hire paperwork
- In this position I also taught team leads on proper operations handling when the management team is away
Server/Waiter
Babalu Tapas & Tacos
01.2016 - 04.2016
- Listened to each guests order and properly input orders for kitchen accuracy, Managed cash handling of each seated guest while maintaining their delivery of food
- Utensils and beverages, Cleaned dinning tables before and after each setting
Assistant Kitchen Manager
Red Robin
09.2014 - 05.2015
- Began as a line cook on the fry station
- Moved to salad station, grill, sauté, prep, dish and expo
- Learned each position of the back of house with the help of management and other team members, Learned truck orders, inventory, proper food safety handling, food temps and time management, Ensured each guest was given the meal they ordered and helped each team member on stations as they would need
General Manager
Chipotle Mexican Grill
07.2013 - 04.2014
- Began as an apprentice, Traveled multiple stores with other members and learned full store operations,
- Positions included prep, grill, tortilla, salsa, expo, cashier, on-the-go line, kitchen management
- Service management, apprenticeship and general management
- Learned from team members and taught other team members of full operations, including hiring, performance reviews, promotions, truck orders and deposit handling.
Education
High School Diploma -
Roane County High School
05.2003
Skills
- Kitchen management
- Profit & loss
- Catering
- Recruiting
- Food preparation
- Food safety
- Customer Relations
- Leadership and People Development
- Operations Management
Timeline
Owner/Operations Manager
KoiToss LLC
04.2023 - Current
Greenhouse Associate
Plant Partners Solutions
03.2023 - Current
Cashier/Customer Service
Walmart
10.2022 - 01.2023
Assistant Manager
Dunkin
04.2016 - 03.2019
Server/Waiter
Babalu Tapas & Tacos
01.2016 - 04.2016
Assistant Kitchen Manager
Red Robin
09.2014 - 05.2015
General Manager
Chipotle Mexican Grill
07.2013 - 04.2014
High School Diploma -
Roane County High School
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