Danielle Krough
Kenosha,WI
Summary
Detail-oriented professional with 10+ years of experience in customer service, scheduling, office support, and client relations. Skilled in coordinating schedules, managing calendars, organizing workflows, and supporting daily office operations. Strong communicator with experience resolving concerns, supporting team needs, and engaging with diverse individuals. Proficient in Microsoft Office, scheduling software, and point-of-sale systems. Focused on improving efficiency, organization, and productivity through structured task management. Quick learner who adapts well to changing environments and new procedures.
Overview
10
10
years of professional experience
Work History
Licensed Aesthetician, Lash Tech, & Hair Stylist
Wink
Kenosha, USA
01.2022 - Current
- Manage daily schedules, book appointments, and maintain organized client records and digital files
- Provide exceptional customer service including greeting clients, responding to inquiries, and managing communication
- Process payments, receipts, and retail transactions while completing daily financial reconciliation
- Maintain compliance standards, organized workspaces, and accurate documentation of services
- Consult with clients, provide clear guidance, and support client satisfaction through professional communication
Client Receptionist
Flair Styling Studio & Day Spa
Kenosha, USA
01.2020 - 01.2022
- Served as front-desk receptionist, providing welcoming customer service and managing client check-ins
- Scheduled, confirmed, and adjusted appointments using scheduling software to prevent conflicts and overbooking
- Processed payments, handled cash and credit transactions, and assisted with end-of-day reconciliation
- Answered high volumes of phone calls, emails, and messages while maintaining professional communication
- Maintained a clean, organized reception area and ensured a positive client experience
- Tracked inventory, assisted with deliveries, and supported general administrative and operational tasks
- Addressed client concerns calmly and professionally, helping maintain the business’s strong reputation
Respite Care Worker – Special Needs Children
The State of Wisconsin
Kenosha, WI
01.2016 - 01.2022
- Maintained accurate documentation, schedules, and care logs
- Coordinated transportation, appointments, and daily routines
- Communicated regularly with families and support providers to ensure consistent care
- Assisted with household organization, errands, and daily task management
Education
Cosmetology & Management -
The Salon Professional Academy
Kenosha, WI01.2012
High School - General Studies
Bradford High School
3700 Washington RD. Kenosha, WI 01.2000
Skills
- Client consultation
- Skin analysis
- Laser treatment
- Skincare product knowledge
- Microdermabrasion techniques
- Customer relationship management
Recognition
- Wisconsin State Cosmetology License
- Aesthetician & Lash Technician Certifications
Timeline
Licensed Aesthetician, Lash Tech, & Hair Stylist
Wink
01.2022 - Current
Client Receptionist
Flair Styling Studio & Day Spa
01.2020 - 01.2022
Respite Care Worker – Special Needs Children
The State of Wisconsin
01.2016 - 01.2022
Cosmetology & Management -
The Salon Professional Academy
High School - General Studies
Bradford High School