Danielle Lalonde
Winthrop
Summary
Detail-oriented professional with strong scheduling coordination and customer service skills. Experienced in financial tracking and inventory management, ensuring efficient office operations and communication.
Overview
17
17
years of professional experience
Work History
Secretary
Seaway Builders and Masonry
St. Regis Falls
01.2023 - Current
- Managed scheduling and coordination of meetings for project teams.
- Assisted in preparing correspondence and reports for management review.
- Coordinated communication between subcontractors and internal teams.
- Maintained office supplies and ordered materials as needed for projects.
- Supported project managers with administrative tasks to ensure workflow continuity.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Business Owner/ Gas Station / Restaurant
Owner
Stockholm
08.2024 - 06.2025
- Managed incoming calls and directed them to appropriate personnel.
- Organized and maintained filing systems for easy document retrieval.
- Managed daily operations and ensured smooth business functioning.
- Developed marketing strategies to enhance brand visibility and customer reach.
- Coordinated inventory management and maintained stock levels effectively.
- Oversaw customer service interactions to ensure satisfaction and loyalty.
- Implemented financial tracking systems to monitor expenses and revenue.
- Established vendor relationships for sourcing materials and supplies efficiently.
- Organized promotional events to engage the community and boost sales.
- Trained staff on operational procedures and best practices for efficiency.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Kept up-to-date on regulatory changes affecting business operations.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Scheduled maintenance activities for equipment used by the business.
- Updated website content regularly according to current trends within target markets.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Home Health Caregiver
Resource Center for Independent Living
Utica
01.2009 - 04.2023
- Assisted clients with daily living activities and personal care needs.
- Coordinated medication management and ensured timely administration for clients.
- Developed individualized care plans based on client assessments and preferences.
- Provided companionship and emotional support to enhance client well-being.
- Maintained accurate documentation of client progress and care activities.
- Communicated effectively with healthcare professionals about client conditions.
- Trained new staff on caregiving techniques and best practices in home care.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Monitored patient vital signs and reported changes to physician or nurse.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Transported clients to medical appointments or other destinations when necessary.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
- Responded quickly and appropriately to emergency situations involving assigned patients.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Developed individualized care plans based on assessments of clients' needs and preferences.
- Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
- Provided emotional support to both patients and families during difficult times.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recognized emergency situations and implemented appropriate procedures.
Education
Brasher Falls Central High School
Brasher Falls, NY06-2007
Skills
- Scheduling coordination
- Document preparation
- Inventory management
- Financial tracking
- Customer service
- Office administration
- Data entry accuracy
- Records management
- Time management
- Staff training
- Vendor negotiation
- Expense tracking
- Phone reception
- Supply ordering
Timeline
Business Owner/ Gas Station / Restaurant
Owner
08.2024 - 06.2025
Secretary
Seaway Builders and Masonry
01.2023 - Current
Home Health Caregiver
Resource Center for Independent Living
01.2009 - 04.2023
Brasher Falls Central High School