DANIELLE LAMBELL
Assistant Store Manager
LA VERNE
Summary
Nine years of specialty retail sales experience, including five years in management. Skilled at driving service and performance to boost sales and cultivate loyal customer relationships. Thrives in challenging environments, excels at completing tasks once initiated, and adept at delegating responsibilities to achieve team goals. Known for personable nature and results-driven approach, committed to delivering exceptional outcomes in any role.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work History
Assistant Manager
Men's Wearhouse
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Second Assistant Manager
Men's Wearhouse
06.2020 - 03.2022
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
Formalwear Manager
Men's Wearhouse
09.2019 - 06.2020
- Maintained up-to-date knowledge of industry trends by attending trade shows and networking events, ensuring that our store offered relevant options for all occasions.
- Provided exceptional customer service through attentive listening, knowledgeable guidance, and prompt issue resolution.
- Coordinated seamless communication between alterations department, staff members, and clients to ensure timely delivery of perfectly fitted garments.
- Trained and developed new employees for ease of transition into team.
Customer Service Associate
Men's Wearhouse
07.2016 - 08.2019
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Sales Associate
Kohl's
09.2014 - 09.2016
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School -
Bonita High School
La Verne, California 08.2008 - 06.2012
Bachelor's - undefined
University of La Verne
La Verne, California 08.2012 - 05.2014
undefined
Everest College
Ontario, California 05.2014 - 04.2015
Bachelor's - Business, Human Resources
University of Phoenix
Ontario, California 06.2015 - Current
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Employee scheduling
Recruiting and interviewing
Team building
Compliance
Multitasking
Additional Information - Volunteer Work
- Upland Animal Shelter, 12/01/11, 04/30/12
- Yorba Elementary School, 09/01/12, 11/30/12
Timeline
Assistant Manager
Men's Wearhouse
03.2022 - Current
Second Assistant Manager
Men's Wearhouse
06.2020 - 03.2022
Formalwear Manager
Men's Wearhouse
09.2019 - 06.2020
Customer Service Associate
Men's Wearhouse
07.2016 - 08.2019
Bachelor's - Business, Human Resources
University of Phoenix
06.2015 - Current
Sales Associate
Kohl's
09.2014 - 09.2016
undefined
Everest College
05.2014 - 04.2015
Bachelor's - undefined
University of La Verne
08.2012 - 05.2014
High School -
Bonita High School
08.2008 - 06.2012
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