Danielle Lambke
Brainerd,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Co-Owner
Lambke Event's
06.2019 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Managed day-to-day business operations.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings between 30-600 people.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Hired, trained and supervised volunteers and support staff required for events.
- Maintained personnel records and updated internal databases to support document management.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Service Advisor
Kimber Creek Ford
07.2022 - 04.2023
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Suggested additional services to customers in order to meet upsell goals.
- Sought ways to improve processes and services provided.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Responded proactively and positively to rapid change.
- Documented problems and corrective actions to maintain records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Sales Representative
Lakes Audio
04.2022 - Current
- Met with existing customers and prospects to discuss vehicle, ATV, and water craft audio and lighting needs and recommend optimal solutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
Co-Owner/Operator
Complete Weddings + Events
05.2012 - 04.2019
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business planning and administration, over saw purchasing, and bi-weekly payroll.
- Trained and motivated employees to perform daily business functions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted audit inspections and independent checks to verify parts and materials.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Discovered areas of improvement by generating quarterly operational reports.
- Trained and developed team members to build human capital.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Established foundational processes for business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Customer Service Representative
Service Today Heating, Cooling & Plumbing
03.2021 - 04.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and backed up other customer service managers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Brainers High School
Brainerd, MN05.2005
Skills
- POS Systems and Ordering Platforms
- Process Transactions
- Microsoft Office
- Attention to Detail
- Merchandise Orders and Exchanges
- Sales and Upselling
- Understanding Customer Needs
- Call Center Operations
- Complaint Resolution
- Administrative and Office Support
- Customer Account Management
- Creative Solutions
- Telephone Reception
- Warranty Claims Process
Timeline
Service Advisor
Kimber Creek Ford
07.2022 - 04.2023
Sales Representative
Lakes Audio
04.2022 - Current
Customer Service Representative
Service Today Heating, Cooling & Plumbing
03.2021 - 04.2022
Co-Owner
Lambke Event's
06.2019 - Current
Co-Owner/Operator
Complete Weddings + Events
05.2012 - 04.2019
High School Diploma -
Brainers High School
Similar Profiles
NEIL JOSHUA SALASNEIL JOSHUA SALAS
Former Part Time Event Decorator at Memento Event's and StyleFormer Part Time Event Decorator at Memento Event's and Style
Teresa MixonTeresa Mixon
Sr. Event Consultant at Over The Top Event's & PartiesSr. Event Consultant at Over The Top Event's & Parties
Caelyn GrondahlCaelyn Grondahl
Babysitter at Church MemberBabysitter at Church Member