Danielle Lamoureaux
Camillus
Summary
Dynamic and results-driven professional with a proven ability to build strong client relationships and drive performance analysis for improved retention and client satisfaction.
Overview
21
21
years of professional experience
Work History
Senior Client Services Manager
Gallagher Bassett
Syracuse, NY
11.2021 - Current
- Dedicated to a large, international client for multiple lines of coverage
- Established key performance indicators to measure success of client service initiatives effectively.
- Demonstrated flexibility in adapting to evolving client requirements while maintaining focus on delivering exceptional results.
- Established strong rapport with key decision-makers within client organizations, fostering trust and collaboration on critical projects.
- Enhanced client satisfaction by effectively managing service delivery and promptly addressing concerns.
- Managed risk by proactively identifying potential challenges and implementing mitigation measures accordingly.
- Developed and implemented process improvements to streamline client service workflows.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Lead Resolution Manager
Gallagher Bassett
Syracuse, NY
05.2015 - 11.2021
- Oversaw complex WC claims in multiple jurisdictions, ensuring compliance with industry regulations.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Led training sessions for both new hires and existing staff on best practices.
- Mentored junior adjusters in best practices for claim assessments and negotiations.
- Was named Gallagher Bassett's "Resolution Manager of the Year" in 2017 and 2019.
Legal Assistant/ERT Property Adjuster
Travelers Insurance
Syracuse, NY
07.2005 - 07.2015
- Managed case files and maintained organized documentation for legal proceedings working with in house staff counsel.
- Assisted attorneys in trial preparation by conducting research and drafting legal documents.
- Coordinated communication between clients, attorneys, and external parties to ensure information flow.
- Member of Emergency Response Team aas an Outside Claim Representative for catastrophic events both locally and nationally (Several weeks long deployments for hurricanes Ike, Irene and Sandy).
Education
Associate of Science -
Certification in Legal Studies - Legal Studies
Syracuse University
Syracuse, NYSkills
- Customer satisfaction
- Data-driven decision making
- Relationship management
- Performance analysis
- Attending and Speaking at Industry Conferences as an expert
- Client relationship building
- Client relationships
- Customer retention
Timeline
Senior Client Services Manager
Gallagher Bassett
11.2021 - Current
Lead Resolution Manager
Gallagher Bassett
05.2015 - 11.2021
Legal Assistant/ERT Property Adjuster
Travelers Insurance
07.2005 - 07.2015
Associate of Science -
Certification in Legal Studies - Legal Studies
Syracuse University
Named "Emerging Leader in WC Industry"
I was nominated and awarded "Emerging Leader in the Workers' Compensation Industry" in December 2024 by Bloom magazine (see Bloom Magazine August 2025 for interview)