Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Danielle LAND

Warsaw,NC

Summary

Accomplished Executive Assistnt well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.

Overview

13
13
years of professional experience

Work History

Program Coordinator I

DMV
02.2021 - Current
  • 40 hours per week
  • Daily contact with the public consisting of customers on the telephone and mail order customers to process applications for dealer licenses, salesman licenses and dealer inventory
  • Customers consist of the public, franchise and independent automobile dealers, attorneys, surety companies, insurance companies, law enforcement agencies and personnel from other sections and state agencies
  • Research information from the mainframe computer system (STARS) and hard copy files to retrieve dealer plates issued to a dealer, thirty-day temporary markers, sales representatives employed by a dealer, status as to whether a dealer is active or out of business
  • Responsible for the daily intake of checks/money orders and credit card/ATM transactions and balancing against cash drawer
  • Composes correspondence letters to customers
  • Experience with recording, compiling, summarizing & analyzing data
  • Experience balancing a cash drawer
  • Experience interpreting and/or explaining policies, procedures, and laws.

Administrative Specialist

DMV
05.2019 - 02.2021
  • 40 hours per week
  • Key and process NC customer driving records for all states
  • Key and process in state affidavits and refusals
  • Process mail, faxes, and emails for CDL medical certification certificates and self-cert forms and federal variances
  • Provides customer service and receive phone inquiries on in state and out-of-state questions dealing with driving records, Failure to comply, appear, or pay, refusals, etc
  • Assist customers with CDL certifications
  • Train new employees on the processes of the department.

Customer Service Advocate

Verizon Wireless
07.2018 - 05.2019
  • 40 hours per week
  • Ability to self-manage in a remote work environment including setup of company-provided computer equipment
  • Ability to plan and organize work and consult effectively with co-workers
  • Analyzed program requirements and solves problems
  • Skilled and effective management of home Internet network and connections
  • Demonstrated self-discipline, flexibility, time management
  • Resourcefulness and ability to work collaboratively with leaders and team, all from a remote work environment
  • Ability to resolve customer concerns using remote peers, online resources, training materials, and other available tools
  • Listen carefully to each customer with patience and courtesy
  • Use troubleshooting tools such as TRG and doorways and problem-solving skills to come up with solutions
  • Use great written and oral communication skills to resolve customer’s device, billing and service concerns
  • Excite customers about how new solutions can positively impact their lives
  • Position value-added solutions to customers and close sales
  • Builds customer relationships earning loyalty and trust by being polite and helpful.

Customer Service Specialist

Verizon Wireless
01.2018 - 07.2018
  • 40 hours per week
  • Answered customer calls and actively listening to identify their issues and provides customizable customer solutions
  • Built customer relationships, earning their loyalty and trust
  • Troubleshoot problems and resolving a range of customer issues from device to billing, to service concerns
  • Generated excitement for new solutions and products that can enhance customer experience
  • Assisted colleagues in providing solutions to meet the need of the customer
  • Lead team meetings on specific topics
  • Served as a backup to the support coordinator in the absence of the supervisor.

Administrative Assistant

Clinton City Schools
09.2015 - 01.2018
  • 40 hours per week
  • Performed recurring work assignments
  • Performed developmental work assignments
  • Ability to analyze problems to identify significant factors, gathered pertinent data and recognized solutions
  • Assisting with administrative support functions related to procurement, property accountability, facilities management, and payroll operation
  • Correspondence formats and program requirements to analyze the needs and effectiveness of the acquisition program
  • Experience with working with others in person-to-person work relationships
  • Ability to apply methods and techniques and skill in the development of acquisition programs
  • Provided clerical and administrative support to Maintenance and Technology departments
  • Received and direct vendors and contractors
  • Operates multi-line phone, office machines and other office peripherals
  • Effectively manage and responsible for inputting employees time and attendance in TimeKeeper
  • Managed purchase orders and receive product for Maintenance and Technology
  • Prepared written correspondence and other documentation
  • Maintains filing for inventory, invoices, and contracts for Maintenance and Technology for Clinton City Schools
  • Efficiently works with LINQ Payroll and Fund Management System
  • Receives and process mail, while maintaining confidentiality
  • Order, store and issue supplies and materials; maintained office supply inventory records
  • Accurately maintains filing system, retaining, and managing supervisors’ calendar, scheduling appointments.

Office Assistant

New Hanover Correctional Center
11.2014 - 08.2015
  • 40 hours per week
  • Ability to analyze problems to identify significant factors, gathered pertinent data and recognized solutions
  • Ability to plan and organize work and consult effectively with co-workers
  • Provided clerical support to the Superintendent
  • Performed highly structured work assignments of limited difficulty combined with training
  • Received and directed visitors
  • Operated multi-line phone system and performs advanced administrative duties
  • Effectively operated various office machines, including computers, typewriters, calculators, fax and copy machines
  • Effectively communicated with DOC staff, applications, outside agencies and the general public
  • Comprehend and abide by policy and procedures, interpret instructions given orally and/or written
  • Compose memorandums, letter, official court documents, investigative reports, statistical reports with limited instruction from supervisor
  • Proofread documents for spelling, grammar, and punctuation
  • Effectively maintain files and record, according to department policy to provide quick easy access and retrieval of information required by policy
  • Review complicated tasks to ensure accuracy and integrity of information
  • Work under stressful conditions meeting daily and monthly deadlines
  • Receives and process mail, while maintaining confidentiality
  • Serves as backup for Time Management in Beacon
  • Daily use of OPUS to assist in daily operations of administrative office.

Lead Administrative Assistant

Clinton High School
09.2013 - 10.2014
  • 40 hours per week
  • Accurately maintains filing system, retaining, and managing their administrator’s calendar and the school's calendar, scheduling appointments
  • Developed the organizational support and capabilities
  • Coordinated budget preparation and developed plans for projects
  • Ability to apply methods and techniques and skill in the development of acquisition programs
  • Provided administrative work for acquisition programs
  • Prepared and tracked discipline and attendance reports for over 800 students
  • Scheduled interviews and other appointments for the administrators
  • Supervised the receptionist and bookkeeper in daily office tasks
  • Maintained and scheduled facility usage forms for the school
  • Received requests from within the school system as well as outside requestors
  • Proper policy and procedures are followed for scheduling of events for use of the school's facility
  • Served as back up to bookkeeper for making school deposits and receipting money
  • Managed the school's website and responsible for the implementation and updating of the school's marquee and online calendar
  • Maintained and scheduled upkeep of facilities and office equipment
  • Daily use of a personal computer and Microsoft Office Suite to prepare correspondence, memoranda, and reports
  • Daily use office automated equipment to create, copy, edit, scan, store, retrieve or print a variety of documents
  • Responsible for updating BlackBoard Connect 5, PowerSchool, and other automated systems used to track and report data.

Secretary

Hidden Valley Elementary School
01.2013 - 07.2013
  • 40 hours per week
  • Developed the organizational support and capabilities
  • Provided administrative work for acquisition programs
  • Acted as a receptionist responds to requests, and inquiries and assists visitors with directions and information
  • Operated standard office machines such as typewriters, photocopiers, Riso machines, telephones, calculators, and computers
  • Participated in the duties related to the administration of an office, assists in preparing comprehensive reports and recommending improvements in workflow, procedures and use of equipment and forms
  • Prepared reports, handbooks, and agendas
  • Responsible for entering and following up on school property work order requests
  • Works closely with janitorial staff and building services to ensure safety of school property
  • Utilized positive human relation skills to interact with teachers, assistant principals, administrators, other staff, students, and parents in fulfilling requests for assistance as appropriate
  • Opened, sort and distribute incoming mail
  • Performed special projects and assignments as requested; prepared reports; gathered, assembled, and summarized information and data
  • Order, store and issue supplies and materials; maintained office supply inventory records
  • Maintained copier maintenance and monitored staff usage
  • Assisted with the organization and implementation of the procedures for the opening and closing of school for staff and students.

Secretary

Kinser Elementary School
06.2010 - 02.2012
  • 40 hours per week
  • Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students
  • Created and maintained the administrators and school calendar
  • Maintained and managed accurate payroll records for over 75 employees
  • Managed personnel records and worked with HR to handle personnel and employee issues
  • Established strong relationships to gain support and effectively achieve results
  • Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high enrollment levels
  • Entrusted to manage office in the supervisor’s absence
  • Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence
  • Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired support staff
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students
  • Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy, and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Registrar

Kinser Elementary School
01.2010 - 06.2010
  • 40 hours per week
  • Served as primary for entering and retrieving information in the Student Management System (SMS) database
  • Completed the registration process of new students entering the district
  • Served as back-up to the secretary for establishing and managing personnel files to include Notification of Personnel Actions (SF50) and teacher certifications/recertification’s, records related to school correspondence/mail distribution, and freedom of information act data
  • Maintained the Key Control Register and controlled the issuance of office and/or school keys
  • Ordered, maintained, and displayed controlling regulations, publications and required forms that may have been issued by a variety of sources
  • Performed office automation work, including word processing, and a variety of clerical functions in support of a special education assessor office within the Department of Defense Education Activity (DoDEA) at a school or school complex level
  • Maintained time and attendance and leave records in the absence of school secretary.

Education

Bachelor’s Business - Administration, Healthcare Administration

American Intercontinental University

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Union High School

MBA - Human Resource Management

Capella University
Minneapolis, MN
05.2023

Skills

  • Proficient in office and records management, database entry, spreadsheets, calendaring and payroll
  • Skilled in MS Office software; Word, Excel, PowerPoint, Outlook
  • Professional office procedures
  • PeopleSoft
  • Customer service
  • Strong interpersonal and relationship building skills; work well with others
  • Excellent written and verbal communication skills
  • Professionalism and professional image
  • Strong organization and planning skills; detail oriented
  • Ability to multi-task in a fast-paced environment
  • Computer proficiency and ability to learn new software
  • Conflict resolution and problem-solving skills
  • Office Administration
  • Data Management Familiarity
  • Clerical Support
  • Generating Schedules

Timeline

Program Coordinator I

DMV
02.2021 - Current

Administrative Specialist

DMV
05.2019 - 02.2021

Customer Service Advocate

Verizon Wireless
07.2018 - 05.2019

Customer Service Specialist

Verizon Wireless
01.2018 - 07.2018

Administrative Assistant

Clinton City Schools
09.2015 - 01.2018

Office Assistant

New Hanover Correctional Center
11.2014 - 08.2015

Lead Administrative Assistant

Clinton High School
09.2013 - 10.2014

Secretary

Hidden Valley Elementary School
01.2013 - 07.2013

Secretary

Kinser Elementary School
06.2010 - 02.2012

Registrar

Kinser Elementary School
01.2010 - 06.2010

Bachelor’s Business - Administration, Healthcare Administration

American Intercontinental University

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Union High School

MBA - Human Resource Management

Capella University

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Danielle LAND