Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Lane

South Elgin,IL

Summary

Proven Retail Sales Specialist with a track record of exceeding sales targets by over 20% at Target, demonstrating exceptional product knowledge and customer engagement skills. Expert in visual merchandising and adept at fostering interpersonal relationships, significantly enhancing customer loyalty and team performance.

Overview

18
18
years of professional experience

Work History

Retail Sales Specialist

Target
South Elgin, IL
07.2017 - Current
  • Built rapport with customers and assessed needs based on sales.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Provided first-rate service to all customers.
  • Exceeded sales targets by consistently meeting and surpassing monthly sales goals.
  • Maintained a well-organized and visually appealing store environment for optimal customer experience.
  • Boosted sales revenue through effective upselling and cross-selling techniques.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Trained new staff members on company policies, procedures, and best practices for retail sales success.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Identified opportunities for upselling complementary items during interactions with clients.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.

Store Manager

Aerpostale
Naperville
01.2007 - 03.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

No Degree -

Harper College
Palatine, IL

Skills

  • Multitasking efficiency
  • Time Management Capabilities
  • Training and mentoring
  • Visual Merchandising Proficiency
  • Management
  • Attention to Detail Focus
  • Organizational Skills Development
  • Cash Handling Accuracy
  • Problem-solving competence
  • Product Knowledge Expertise
  • Sales expertise
  • Conflict Resolution Strategies
  • Sales Forecasting
  • Shrink Reduction
  • Loss prevention awareness
  • Fashion sense and styling
  • Brand representation capacity
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Money Handling
  • Customer Engagement
  • Flexible Schedule
  • Store Opening and Closing
  • Retail Sales
  • Product Knowledge
  • Stocking and Receiving
  • Retail Store Operations
  • POS system operations

Timeline

Retail Sales Specialist

Target
07.2017 - Current

Store Manager

Aerpostale
01.2007 - 03.2012

No Degree -

Harper College
Danielle Lane