Danielle Laos
Villa Rica,GA
Summary
My goal is to obtain a challenging and rewarding position with a company that requires strong communication and organizational skills to utilize my experience, dedication and integrity in an Office Manager/Administrative Assistant role.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Reserved Maids
03.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Completed schedules, shift reports, and other business documentation.
- Investigated customer complaints and resolved issues to increase customer satisfaction and establish trust.
Customer Service Associate
T-Mobile
04.2018 - 02.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Customer Service Agent
Delta Air Lines, Inc
11.2015 - 04.2018
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
High School Diploma -
Hazelwood Central High School
Florissant, MO05.2013
Skills
- Staff management
- Time management
- Staff Training
- Sales and Marketing
- Multi-tasking and Prioritizing
- Efficient and detail-oriented
- Goal-oriented
- Bookkeeping
- Computer Proficiency
- Time Management
- Customer Relations
- Business Development Understanding
- Business Administration
- Customer Service and Satisfaction
- Strategic Planning
- Orientating and Training
- Money Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Assistant Manager
Reserved Maids
03.2020 - Current
Customer Service Associate
T-Mobile
04.2018 - 02.2020
Customer Service Agent
Delta Air Lines, Inc
11.2015 - 04.2018
High School Diploma -
Hazelwood Central High School