Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Danielle Larsen

Clinton,Utah

Summary

I am a quick learner; acquiring at least one new skill from every situation tends to come naturally to me. From being a stay at home mom, to the owner of a marketing company, I like to do well at every position I take on.

Overview

18
years of professional experience

Work History

Immaculate Home Services LLC

Lead Cleaning Technician
02.2023 - Current

Job overview

  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Assisted in training new team members on company protocols and best practices for exceptional service delivery.
  • Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Provided excellent service by addressing client concerns promptly and professionally.
  • Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
  • Prepared specialty cleaning solutions tailored to specific surfaces or stains, optimizing effectiveness while minimizing harm to materials.
  • Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
  • Supported facility maintenance by reporting any damage or necessary repairs to management promptly.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Operated buffers and burnishers to clean and polish floors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Supervised supplies in inventory and submitted reorder requests.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Master Craft Marketing LLC

Owner/Secretary
03.2015 - 01.2017

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Entrepreneurial Power LLC

Secretary
05.2014 - 03.2015

Job overview

  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Volunteered to help with special projects of varying degrees of complexity.

Global Marketing Solutions LLC

Appointment Setter
04.2007 - 10.2009

Job overview

  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Acted as first point of contact and set appointments for prospective clients.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Addressed client inquiries and updated database information.
  • Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer problems and complaints.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Compiled information from files and research to satisfy information requests.

Education

Provo University
Provo, UT

05.2007

University Overview

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Deep cleaning expertise
  • Sorting
  • Sanitizing
  • Folding
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Verbal and written communication
  • Basic maintenance
  • Conflict resolution
  • Record keeping
  • Hand and power tool operation
  • Adaptable and flexible
  • Decision-making
  • Basic mathematics

Timeline

Lead Cleaning Technician
Immaculate Home Services LLC
02.2023 - Current
Owner/Secretary
Master Craft Marketing LLC
03.2015 - 01.2017
Secretary
Entrepreneurial Power LLC
05.2014 - 03.2015
Appointment Setter
Global Marketing Solutions LLC
04.2007 - 10.2009
Provo University

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Danielle Larsen