Community management professional, adept at nurturing and enhancing online and offline communities. Leveraged strategic planning and innovative approaches to drive member engagement and loyalty. Valued for collaborative work ethic and adaptability, consistently meeting organizational goals. Skilled in social media management and community event planning.
Actively monitor and engage with Chevrolet social media communities, develop social media and brand governance presentations for Chevrolet’s U.S. and international markets, develop and present influencer audits to clients, develop social media recaps, competitor and media monitoring reports, create processes to streamline cross-functional communication, assists team with development of pre-production decks for paid talent, provide social media support for brand activations such as Super Bowl LVI, Country Music Awards, Breast Cancer Awareness Month and Army Navy Games, trains interns and junior community managers on social media and brand governance protocol.
Provided client management support for General Motors Brand, assisted with influencer audits for Chevrolet, conducted research for culturally relevant social trends, and assisted with community management for Chevrolet social platforms.
Ensured timely completion of projects through diligent monitoring of deadlines and effective coordination between team members.
Coordinated logistics for 15 small businesses’ social marketing campaigns
Wrote press releases and media advisories for Capital Impact Partners, Fusion Academy and Spartan Motor, developed targeted media lists, pitched to podcasts for Comfort Research, assisted with media relations for Detroit Pistons Neighbors Program and Central Michigan University, assisted with event management for BJ’s Wholesale Club, assisted with influencer relations for Play Works Michigan, conducted research for Requests for Proposals, and drafted Wikipedia content.
Wrote press releases, developed targeted media list for national and international clients using Agility, conducted client research, compiled clip reports, prepared briefing memos for SAE/WCX interviews and created social media content for Bianchi and select clients’ accounts.
Managed front desk operations, established cooperative relationships with clients and attorneys, organized and managed file room, filed confidential documents and coached new employees on office protocol.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Campaign Development
AP Style Writing
Experience with Khoros
Press Releases
Influencer Audits
Community Management