Danielle Lavoie
New Richmond,WI
Summary
Experienced and detail-oriented accounting graduate with a strong background in customer service spanning over 10 years in the retail and hospitality industries. Possessing intermediate to managerial level accounting skills, seeking opportunities in data entry, customer service, office administration, or accounting roles. Goal is to leverage skills and expertise while thriving both independently and as a collaborative team member. Open to relocation and COVID-19 vaccinated.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Remote Data Entry Freelancer
SigTrack
04.2022 - Current
- Verify and enter information from petitions/forms into database, maintaining near-perfect accuracy rate.
Stay at Home Parent
N/A
11.2014 - Current
- Manage multiple schedules for household of two adults and two children.
- Manage household expenses, creating detailed budgets.
- Coordinate medical appointments for all family members and follow up with healthcare providers.
Financial Accounting Tutor
Northwood Technical College
09.2021 - 05.2024
- Provided homework assistance using specific curriculum and materials.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Responded to email and telephone requests to provide students with specific information.
- Provided one-on-one tutoring sessions, tailoring instruction to meet specific needs of each student while promoting independent learning skills.
Housekeeper
AmericInn Hotel and Suites
05.2013 - 07.2014
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Medical Device Assembler
Scientific Molding Corporation (Simply Staffing)
09.2012 - 01.2013
- Upheld strict quality standards throughout all stages of production, resulting in consistently reliable medical devices for end users.
- Contributed to safer work environment by diligently following company safety protocols and adhering to procedures.
- Promoted positive work atmosphere by maintaining open lines of communication and fostering strong professional relationships with colleagues.
- Streamlined assembly process, utilizing specialized tools and equipment for precise assembly of complex medical devices.
- Increased team productivity by collaborating effectively with coworkers to meet tight deadlines and complete tasks on schedule.
- Followed detailed assembly instructions, processes, and procedures at Scientific Molding Corporation.
- Visually inspected devices for defects and placed defective items into reject bin.
Sales Associate
Walmart
09.2005 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently using POS system while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
Education
Associate of Science in Accounting (with honors) -
Northwood Technical College
New Richmond, WI05.2024
Technical Diploma - Billing and Posting Clerk -
Northwood Technical College
New Richmond, WI05.2023
Skills
- E-mail, Internet usage, and computer troubleshooting
- 10-key; 40 wpm keyboarding
- Problem-solving and analytical thinking
- Attention to detail
- Organizational skills, time management abilities, and task prioritization
- Team Collaboration
- Data entry
- Accounting skills, including, but not limited to: journal entry recording, general ledger posting, account reconciliation, and financial statement analysis
- HIPAA adherence
- Proficient in Microsoft Office (Word, Excel, Outlook) and QuickBooks Desktop
- Interpersonal skills (honesty, empathy, positivity, patience, active listening)
- Self-motivated, Reliable, and Flexible
- Customer Support
Certification
Technical Certificate, Tax Preparer Assistant
05/2023
Northwood Technical College
Bookkeeping Certification
03/2023
National Association of Certified Bookkeepers (NACPB)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Remote Data Entry Freelancer
SigTrack
04.2022 - Current
Financial Accounting Tutor
Northwood Technical College
09.2021 - 05.2024
Stay at Home Parent
N/A
11.2014 - Current
Housekeeper
AmericInn Hotel and Suites
05.2013 - 07.2014
Medical Device Assembler
Scientific Molding Corporation (Simply Staffing)
09.2012 - 01.2013
Sales Associate
Walmart
09.2005 - 01.2012
Associate of Science in Accounting (with honors) -
Northwood Technical College
Technical Diploma - Billing and Posting Clerk -
Northwood Technical College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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